Overview
eBay Inc. was formed as a sole proprietorship in September 1995
and was incorporated in California in May 1996. In April 1998,
we reincorporated in Delaware and in September 1998 we completed
the initial public offering of our common stock. Our principal
executive offices are located at 2145 Hamilton Avenue,
San Jose, California, 95125, and our telephone number is
(408) 376-7400. When we refer to we,
our or eBay in this Annual Report on
Form
10-K,
we mean
the current Delaware corporation (eBay Inc.) and its California
predecessor, as well as all of our consolidated subsidiaries.
When we refer to eBay.com we mean the online
marketplace located at
www.ebay.com
and its localized
counterparts. When we refer to PayPal we mean the
online payments platform located at
www.paypal.com.
When
we refer to Skype we mean the Voice over Internet
Protocol (VoIP) offerings provided by our subsidiary Skype
Technologies S.A. (Skype) located at
www.skype.com.
Skypes offerings utilize VoIP
technology to convert voice signals into digital data packets
for transmission over the Internet.
Our purpose is to pioneer new communities around the world built
on commerce, sustained by trust, and inspired by opportunity. We
bring together millions of buyers and sellers every day on a
local, national and international basis through an array of
websites. We provide online marketplaces for the sale of goods
and services, online payments services and online communication
offerings to a diverse community of individuals and businesses.
We currently have three primary businesses: the eBay
Marketplaces, Payments and Communications. Our eBay Marketplaces
provide the infrastructure to enable online commerce in a
variety of formats, including the traditional auction platform,
along with our other online platforms, such as Rent.com,
Shopping.com, Kijiji, mobile.de, and Marktplaats.nl. Our
Payments business, which consists of our PayPal business,
enables individuals or businesses to securely, easily and
quickly send and receive payments online. Our Communications
business, which consists of our Skype business, enables VoIP
calls between Skype users, and also provides Skype users
low-cost connectivity to traditional fixed-line and mobile
telephones. Together, we believe eBay Marketplaces, PayPal and
Skype provide unparalleled e-commerce and communications
offerings for buyers and sellers around the world.
During 2005, we made a number of strategic acquisitions in order
to expand and enhance our offerings to our user community. In
February 2005, we acquired Rent.com, which facilitated our
expansion into the online apartment rentals market and is
consistent with our strategy of expanding the breadth of our
global online marketplaces. During the second quarter of 2005,
we acquired three international classifieds websites, which we
believe will create a more efficient place for local consumers
to come together online. In August 2005, we acquired
Shopping.com, a premier online comparison shopping resource. In
October 2005, we acquired Skype, which we believe can open up
new lines of businesses, create significant new monetization
opportunities, and accelerate commerce on our websites. In
November 2005, we acquired VeriSigns payment gateway
business, which provides a real-time scalable Internet payment
platform that allows merchants to authorize, process, and manage
online payments.
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eBay Marketplaces
Our eBay Marketplaces enable online commerce in a variety of
different formats, including the traditional eBay.com format,
the classifieds format and the comparison shopping format. Our
significant eBay classifieds formats include Kijiji,
Marktplaats.nl, Rent.com, and mobile.de. Our marketplaces exist
as online commerce platforms that enable a global community of
buyers and sellers to interact and trade with one another. Our
role is to create, maintain, and expand the functionality,
safety,
ease-of
-use,
and reliability of our commerce platforms while, at the same
time, supporting the growth and success of our community of
users.
eBay.com Format Websites
Our eBay.com format websites (accessible at eBay.com,
eBay.co.uk, and similar localized URLs in
over 20 countries) are fully automated, topically
arranged, and
easy-to
-use online
services that seek to provide availability 24 hours a day,
seven days a week, enabling sellers to list items for sale in
either auction or fixed-price formats, buyers to bid for and
purchase items of interest, and all eBay users to browse through
listed items from any place in the world at any time. The
platforms include software tools and services, available either
for no charge or for a fee, that allow buyers and sellers to
trade with one another more easily and efficiently. These tools
and services include: Turbo Lister, eBay Blackthorne, ProStores,
Selling Manager and Selling Manager Pro, which help automate the
selling process; Picture Services, which enables sellers to
include pictures in their listings; the Shipping Calculator,
which makes it easier for buyers and sellers to calculate
shipping costs; Shipping Labels, which allows sellers to print
U.S. Postal Service postage and UPS labels; Shipment
Tracking, which enables sellers to track their shipped packages;
the eBay Toolbar, which helps eBay users stay connected with
eBay wherever they are on the Internet; eBay Sales Reports and
eBay Sales Reports Plus, which provide sales and fee information
to sellers; eBay Market Research, which enables sellers to
analyze sales in categories across the site; Reviews and Guides,
which assists shoppers in making more informed choices; and
PayPal, which facilitates the online exchange of funds. Whether
provided by us or our commercial partners, services such as
PayPal and our trust and safety programs, user verification,
buyer protection and assurance programs, postage and other
shipping services, vehicle inspections, escrow, authentication
and appraisal services, are all intended to create a faster,
easier and safer commerce environment.
Our community of users is the largest and one of the most loyal
online commerce communities on the Internet. We have aggregated
a significant number of buyers, sellers, and items listed for
sale, which, in turn, has resulted in a vibrant commerce
environment. Our sellers generally enjoy high conversion rates
and our buyers enjoy an extensive selection of broadly priced
goods and services. Key components of our community philosophy
are maintaining honest and open marketplaces and treating
individual users with respect. We seek to maintain the
satisfaction and loyalty of our frequent buyers and sellers by
offering a variety of community and support features such as
announcement and bulletin boards, customer support boards and
personal pages, as well as other topical or category-specific
information exchanges. By applying a consistent set of policies
and fees to our community, we seek to create a level playing
field that lets individuals and businesses of all types and
sizes access broad markets and compete equally.
Our success has been largely dependent upon the success of our
community of confirmed registered users on our eBay.com format
websites, which has grown from approximately two million at the
end of 1998 to more than 135 million at the end of 2004 and
to more than 181 million at December 31, 2005. In
addition, at December 31, 2005, we had approximately
72 million active users, compared to approximately
56 million at the end of 2004. We define an active user as
any user who bid on, bought, or listed an item during the prior
12-month
period.
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We seek to attract buyers and sellers to our community by
offering:
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Buyers
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Sellers
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Selection
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Access to broad markets
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Value
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Efficient marketing and distribution costs
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Convenience
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Ability to maximize prices
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Entertainment
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Opportunity to increase sales
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eBay Marketplaces Value Proposition
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We believe our online marketplaces make inefficient markets more
efficient.
Traditional offline marketplaces can be inefficient because:
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They are fragmented and regional, making it difficult and
expensive for buyers and sellers to meet, exchange information
and complete transactions;
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They offer a limited variety and breadth of goods;
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They often have high transaction costs due to
intermediaries; and
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They are information inefficient, as buyers and sellers lack a
reliable and convenient means of setting prices.
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We believe we make these inefficient marketplaces more efficient
because:
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Our global community of users can easily and inexpensively
communicate, exchange information and complete transactions;
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Our marketplaces include tens of millions of items, creating a
wide variety and selection of goods;
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We bring buyers and sellers together for lower fees than
traditional intermediaries; and
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Our marketplaces provide for efficient information exchange.
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In particular, large markets with broad buyer and seller bases,
wide product ranges, and moderate shipping costs have been
successful on our eBay Marketplaces. Generally speaking, our
marketplaces are most effective, relative to available
alternatives, at addressing markets of new and scarce goods,
end-of
-life products
and used and vintage items.
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eBay Marketplaces Strategy
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We intend to achieve our mission of creating the worlds
online marketplace by improving and expanding across three main
areas: categories, formats, and geographies.
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Category growth, both in number and size within the eBay
Marketplaces, is a key element in creating a faster, easier and
safer online trading experience.
As of December 31, 2005, listings on eBay.com were
organized under the following major categories:
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Antiques
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Computers & Networking
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Musical Instruments
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Art
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Consumer Electronics
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Pottery & Glass
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Baby
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Crafts
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Real Estate
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Boats
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Dolls & Bears
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Specialty Services
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Books
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DVDs & Movies
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Sporting Goods
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Business & Industrial
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Entertainment Memorabilia
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Sports Memorabilia, Cards and FanShop
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Camera & Photo
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Everything Else
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Stamps
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Cars, Parts & Vehicles
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Gift Certificates
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Tickets
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Cell Phones
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Health & Beauty
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Toys & Hobbies
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Clothing, Shoes & Accessories
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Home & Garden
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Travel
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Coins
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Jewelry & Watches
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Video Games
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Collectibles
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Music
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We are continually seeking to improve and expand the formats in
which members of our community can interact with one another. At
the core of our marketplaces are our traditional auction format
listings, where a seller will select a minimum price for opening
bids, with the option to set a reserve price for the item, which
is the minimum price at which the seller is willing to sell the
item. In addition, a seller with appropriate feedback ratings
can also choose to use the Buy-It-Now feature at the time of the
listing, which allows sellers to name a price at which they
would be willing to sell the item to any buyer. The Buy-It-Now
feature was introduced in 2000 and is now used on a large number
of our listings. Another format in which a seller with
appropriate feedback ratings can sell is a Dutch
Auction format, which allows a seller to sell multiple
identical items to the highest bidders. eBay Stores also
represent another format through which sellers can offer their
goods and services. eBay Stores enable sellers to show all of
their listings and to describe their respective businesses
through customized pages.
In addition to our eBay.com formats, we are continually looking
for ways to better enable members of our community to interact
and transact with one another online. The classifieds format is
one that we have been growing through our acquisitions of
mobile.de, Marktplaats.nl, Rent.com, other international
classifieds businesses as well as our equity investment in
craigslist, Inc. We also added a comparison shopping format with
our acquisition of Shopping.com, which allows shoppers to
compare millions of products from thousands of stores and helps
merchants increase their sales.
A key element of our growth strategy is to continually expand
the eBay Marketplaces to new communities around the world.
Providing access to broad markets and reducing the barriers of
global trade creates value for both buyers and sellers and
greatly increases the vibrancy of our marketplaces. As of
December 31, 2005, eBay and its consolidated subsidiaries
had traditional auction-based platform websites directed toward
markets in over 20 countries. Through our equity investment in
MercadoLibre.com, this reach extends to numerous Latin American
countries.
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Trust and Safety Programs
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We have developed a number of programs on our eBay platform,
including our Feedback Forum,
SafeHarbor
tm
Program and eBay Standard Purchase Protection Program, to make
eBay users more comfortable dealing with unknown trading
partners and completing commerce transactions on the Internet.
Feedback Forum:
eBays Feedback Forum encourages
each user to provide comments on other eBay users with whom he
or she trades and lets every user view other users
profiles, which include feedback ratings and comments by other
users. Every registered eBay user has a feedback profile that
may contain compliments, criticisms and other comments by users
who have conducted business with such person. The Feedback Forum
requires feedback to be related to specific transactions and
provides an easy tool for users to match specific transactions
with the user names of their trading partners. This information
is recorded in a profile that includes a feedback rating for the
person with feedback sorted according to whether it was given
over the past month, six months, or twelve months. Users who
develop positive reputations have color-coded star symbols
displayed next to their user name to indicate the number of
positive feedback ratings they have received. Before bidding on
items listed for sale, eBay users are encouraged to review a
sellers feedback profile to check his or her reputation
within the eBay community.
The terms of eBays user agreement prohibit actions that
would undermine the integrity of the Feedback Forum, such as a
user leaving positive feedback about himself or herself through
multiple accounts or leaving multiple negative feedback for
others through multiple accounts. The Feedback Forum has several
automated features designed to detect and prevent some forms of
abuse. Users who receive a sufficiently negative net feedback
rating have their registrations suspended and are unable to bid
on or list items for sale. We believe our Feedback Forum is
useful in overcoming initial user hesitancy when trading over
the Internet, as it reduces the anonymity and uncertainty of
dealing with an unknown trading partner.
SafeHarbor Program:
In addition to the Feedback Forum, we
offer the SafeHarbor program, which provides guidelines for
trading, provides information to resolve user disputes and
responds to reports of misuse of the eBay service. eBays
SafeHarbor staff investigates users complaints of possible
misuse of the eBay service and takes appropriate action,
including issuing warnings to users, ending and removing
listings, or suspending users from bidding on or listing items
for sale. Some of the complaints the SafeHarbor staff
investigates include various forms of bid manipulation,
malicious posting of negative feedback and posting of illegal
items for sale. The SafeHarbor group is organized into three
areas: Investigations, Fraud Prevention and Community Watch. The
Investigations team investigates reported trading infractions
and misuse of the eBay service. The Fraud Prevention team
provides information to assist users with disputes over the
quality of the goods sold or potentially fraudulent
transactions. When we receive an officially filed, written claim
of fraud from a user, we will generally suspend the offending
user from the eBay service or take other appropriate action. The
Community Watch team investigates the listing of illegal,
infringing or inappropriate items on the eBay Marketplaces sites
and violations of certain of our policies. When we receive a
valid written notice of claimed infringement of intellectual
property rights by the owner of intellectual property, we remove
the offending listing. Users who repeatedly infringe
intellectual property rights are suspended. In addition, we have
increased the number of people reviewing potentially illegal
items and have developed software programs that scan new
listings for keywords that may indicate illegal, infringing, or
inappropriate items. Our trust and safety initiatives, including
user identity verification, buyer protection, authentication,
and other proactive anti-fraud efforts are key elements of our
effort to make the eBay platform a safer place to trade.
eBay Standard Purchase Protection Program:
Disputes over
items not received, or items received but where significantly
not as described in the listing, can usually be resolved by
direct communication between buyers and sellers. To help
transaction partners reach a resolution, eBay offers an online
process through which buyers and sellers can communicate with
each other. If, upon completion of this process, the buyer still
has not resolved the issue, the buyer has the opportunity to
submit a claim. Upon submission of a claim, which is an online
process, eBays Trust and Safety team is alerted about the
transaction. If the buyer closes the dispute with this option
and the transaction is eligible, then the buyer may file a claim
under eBays Standard Purchase Protection Program, through
which the buyer may be reimbursed up to $200 (minus a $25
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processing cost). Additionally, if the eBay Trust and Safety
team believes further action is warranted, the sellers
account may be restricted or suspended. The buyer can close the
dispute at any time if the buyers concerns are resolved.
The buyer can escalate a claim if 30 days have passed since
the transaction date and either the seller has not responded at
least once or has not responded within 10 days of the
dispute being opened. A dispute can only be open for
90 days after the transaction date. If the buyer has not
closed the dispute within 90 days, it will be automatically
closed. When a dispute is automatically closed, the seller is
not reported to eBays Trust and Safety team and the buyer
is not eligible to submit a claim under eBays Standard
Purchase Protection Program.
In addition to these eBay Marketplaces trust and safety
programs, PayPal also offers a Buyer Protection Program.
PayPals Buyer Protection offers increased security for
buyers on eBay.com by covering qualified transactions up to
$1,000 for non-delivery of items, and for the delivery of items
that are significantly not as described. For transactions that
do not qualify for PayPal Buyer Protection, PayPal offers its
buyer complaint process, and eBay provides its standard purchase
protection of $200 coverage with a $25 processing fee.
We devote significant resources to providing personalized,
accurate and timely support services to our community of users.
Buyers and sellers can contact us through a variety of means,
including email, online text chat and, in certain circumstances,
telephone. We are focusing our resources on increasing our
accessibility and capacity, expanding our category-specific
support, extending our online self-help features, and improving
our systems and processes to allow us to provide the most
efficient and effective support possible.
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Value-Added Tools and Services
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eBay users have access to a variety of pre-trade and
post-trade tools and services to enhance their user
experience and to make trading faster, easier and safer for
them. Pre-trade tools and services are intended to
simplify the listing process and include photo hosting,
authentication services and seller productivity software.
Post-trade tools and services, which make
transactions easier and more convenient to complete, include
payment processing, insurance, vehicle inspections, escrow,
shipping and postage. We currently provide these services
directly or through contractual arrangements with third parties.
We offer My eBay, which permits users to receive a report of
their recent eBay activity, including bidding, selling, account
balances, favorite categories and recent feedback. Users with
their own web pages also may post links from their pages to eBay
and list the items they are selling on eBay. We also offer About
Me, which provides users the opportunity to create their own
personal home page free of charge on eBay using step-by-step
instructions. The About Me home page can include personal
information, items listed for sale, eBay feedback ratings,
images and links to other favorite sites.
PayPal
Our global payments platform, PayPal, enables any individual or
business with an email address to securely, easily and quickly
send and receive payments online. We believe our global payments
platform makes online commerce more efficient compared to
traditional payment methods such as checks, money orders, and
credit cards via merchant accounts. These traditional payment
methods present various obstacles to the online commerce
experience, including lengthy processing time, inconvenience,
and high costs. PayPal delivers a product well-suited for small
businesses, online merchants and individuals by allowing them to
send and receive online payments securely, conveniently and
cost-effectively. The PayPal network builds on the existing
financial infrastructure of bank accounts and credit cards to
create a global, real-time payment solution.
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PayPals account-based system is available to users in 55
markets, including the United States. As of December 31,
2005, PayPal had approximately 96 million total accounts,
comprising approximately 19 million business accounts and
77 million personal accounts.
Providing more efficient and effective payment methods is
essential to creating a faster, easier and safer online commerce
experience. Traditional payment methods such as checks, money
orders and credit cards processed through merchant accounts, all
present various obstacles to the online commerce experience,
including lengthy processing time, inconvenience and high costs.
Our PayPal online payments solution allows our community of eBay
users, as well as users of other online businesses, to pay for
their transactions securely, easily and quickly.
PayPal enables buyers to store their sensitive financial
information online, and to pay merchants without sharing this
information with them, or entering their information onto a
website each time they make a purchase. To make payments,
senders need to disclose only their email addresses to
recipients. Similarly, to receive payments, recipients need to
disclose only their email addresses to senders. Many buyers and
sellers wary of disclosing financial information online find
this high level of personal privacy attractive.
PayPal offers online merchants an
all-in
-one payment
processing solution that is cheaper than most merchant accounts,
offers industry-leading fraud prevention, and enables merchants
to access approximately 96 million customers in 55 markets.
A merchant can open a PayPal account and begin accepting credit
card payments within a few minutes. Merchants are approved
instantly for a PayPal account, and do not need to provide a
personal guaranty, acquire any specialized hardware, prepare an
application, contact a payment gateway or encrypt customer data.
Furthermore, PayPal charges lower transaction fees than most
merchant accounts, and charges no setup fees and no recurring
monthly fees.
The account-based nature of PayPals network helps us to
detect and prevent fraud when funds enter the PayPal network, as
funds move within the network, and when they leave. Sellers can
also reduce the risk of transaction losses due to unauthorized
credit card use and fraudulent chargebacks entirely, if they
comply with PayPals Seller Protection Policy.
We seek to extend our leading position and become the online
payment network of choice around the world. To establish PayPal
as the global payment standard in online payments, we will focus
on, among other things, increased adoption of PayPal on the eBay
Marketplaces and expansion of PayPals merchant services,
which are services for merchants who sell through their own
websites.
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Increase PayPals adoption on eBay Marketplaces
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eBay.com:
In 2005, the U.S. Marketplaces segment of
eBay generated more than $21.9 billion in gross merchandise
volume, which is a measure of the total value of all
successfully closed listings between users on our marketplaces.
We intend to strengthen PayPals penetration into the
payments area on the eBay Marketplaces in the United States by
continuing to integrate with eBay listings and new formats,
focusing on buyer protection programs and seeking to add product
features important to the eBay community.
International sites:
As of December 31, 2005, PayPal
was available in a local language and currency in 13
international markets. PayPal plans to continue its expansion
into new markets, while improving its product and adding new
features to increase adoption by the eBay international
community.
As of December 31, 2005, PayPal allowed its customers with
credit cards to send payments from an additional 54 markets
outside of the U.S., and to receive payments in 42 of those
markets. In 27 of these markets, customers can withdraw funds to
local bank accounts.
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Our international expansion into an increased number of markets
and currencies makes cross-border transactions easier and more
efficient, which benefits both eBay Marketplaces and PayPal.
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Expand PayPals merchant services business in the
U.S.
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We intend to continue to develop features and to market our
global payments solution to spur our growth as a payment
solution for sole proprietors and small, medium, and large
businesses. During 2005, we added offerings such as PayPal
micropayments processing pricing for digital goods and a payment
gateway business. The new micropayments processing pricing
provides merchants with a way to process payments for low-cost
digital content such as video games, online greeting cards, news
articles, mobile phone content and digital music. With the
addition of the payment gateway business we acquired from
VeriSign in November 2005 and new merchant services features, we
are increasing the types of services offered to merchants,
including the ability for merchants to control checkout on their
websites, automating order acceptance, splitting authorization
and settlement, and advanced transaction management.
We intend to continue to market the PayPal product to sole
proprietors, small and medium-sized businesses and large
merchants, and enable them to add PayPal as a payment
mark on their websites. These merchants will offer PayPal,
alongside other payment methods, such as credit cards, checks
and money orders.
Finally, we will continue to identify transactions and markets
not served adequately by existing payment systems and seek to
develop product features that improve upon those legacy systems.
PayPal offers three types of accounts: Personal, Business, and
Premier. A new user typically opens an account to send money for
an eBay purchase or a purchase on another website, a payment for
services rendered, or for a payment to an individual in lieu of
cash. Allowing new users to join the network when they make or
receive payments encourages PayPals natural, user-driven
growth. PayPals account
sign-up
process asks
each new user to provide PayPal his or her name, street address,
phone number, and email address. The users email address
serves as the unique account identifier. PayPal also offers
customers who sell on their own websites the ability to accept
credit card payments from buyers without requiring the buyer to
open a PayPal account.
Senders make payments at the PayPal website, at an item listing
on eBay or another online business or platform where the seller
has integrated PayPals Instant Purchase Feature, or at the
sites of merchants that have integrated PayPals Website
Payments feature. To make a payment at PayPals website, a
sender logs in to his or her account and enters the
recipients email address and the amount of the payment. To
make a payment through Instant Purchase or Website Payments, a
sender selects an item for purchase, confirms the payment
information and enters his or her email address and password to
authorize the payment. PayPal debits the money from the
senders PayPal balance, credit card, or bank account and
credits it to the recipients PayPal balance. In the case
of an eCheck payment, the transaction is held until the funds
have cleared the senders bank, which typically takes three
to five business days. In turn, the recipient can make payments
to others or withdraw his or her funds at any time via check (in
the U.S.), electronic funds transfer, or via a PayPal-branded
debit card (which is only available to U.S. users).
PayPal earns revenue in five ways. First, PayPal earns
transaction fees when a Business or Premier account receives a
payment. Second, PayPal earns a foreign exchange fee when a user
converts a balance from one currency to another. Third, PayPal
may earn fees when a user withdraws money to a
non-U.S.
bank
account, depending on the amount of the withdrawal. Fourth,
PayPal earns a return on certain customer balances. Finally,
PayPal may earn ancillary revenues from a suite of financial
products, including the PayPal-branded debit card, the
PayPal-branded credit card and the PayPal Buyer Credit offering.
We incur funding costs on payments at varying levels based on
the source of the payment due to credit card and debit card
funding costs being significantly higher than bank account or
balance-funded payments. U.S. users who choose to maintain
PayPal balances in U.S. dollars have the ability to sweep
balances into the
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PayPal Money Market Fund. This Money Market Fund, which is
invested in a portfolio managed by Barclays Global
Fund Advisors, bore a current compound annual yield of
4.22% as of December 31, 2005.
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Verification of PayPals Account Holders
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To fund payments from their bank accounts in the United States,
senders must first become verified PayPal users. The primary
method for verification is our Random Deposit technique. Under
this technique, PayPal makes two deposits ranging from 1 to 99
cents to the users bank account. To verify ownership of
the account, the user then enters the two amounts as a
four-digit code at the PayPal website. In addition to allowing
funding through bank accounts, verification also removes some
spending limits on users accounts and gives them
reputational advantages when transacting with other members of
the PayPal community.
Each account holder in the U.S. and, as of December 31,
2005, in 26 other markets, may withdraw money from their PayPal
account through an electronic fund transfer to his or her bank
account or, in the U.S., by a mailed check from PayPal.
Automated Clearing House, or ACH, withdrawals may take three to
five business days to arrive in the account holders bank
account, depending on the bank. However, everyone who can
receive funds can withdraw to a U.S. bank account. Mailed checks
may take one to two weeks to arrive, and PayPal charges
$1.50 per check. Qualifying PayPal business users in the
U.S. can receive a PayPal ATM/debit card, which provides
instant liquidity to their PayPal account balances. ATM/debit
cardholders can withdraw cash, for a $1.00 fee per transaction,
from any ATM connected to the Cirrus or Maestro networks and can
make purchases at any merchant accepting MasterCard.
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PayPals Trust and Safety Programs
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We have developed a number of PayPal trust and safety programs,
including PayPals Seller Protection Policy, Buyer
Protection Policy and PayPals Money Back Guarantee. These
programs provide additional protection to certain users who pay,
or receive payment, for their transactions through PayPal. In
addition, our Fraud Investigation Team focuses on identifying
and preventing fraud before it occurs, detecting fraud in
process, mitigating loss if fraud does occur and delivering
information to law enforcement around the world to better combat
online fraud.
Seller Protection Policy:
PayPals Seller Protection
Policy covers sellers for up to $5,000 per year on certain
reversed transactions. In order to be eligible for 100%
protection, PayPal sellers must adhere to certain steps which
include: having a verified Business or Premier account; shipping
goods, in a timely manner, to an eligible address; retaining
proof of shipping that is traceable online and, for items with a
value of over $250, requiring a signature receipt; accepting the
entire payment in a single transaction; and responding to all
PayPal inquiries in a timely manner.
Buyer Protection Policy:
With PayPal Buyer Protection,
qualified purchases on eBay are eligible for up to $1,000
coverage at no cost (with different terms for transactions
denominated in other currencies). This program covers qualified
purchases that the buyer has paid for, and either has never
received, or has received but were significantly different than
described in the listing. When a buyer files a claim through
PayPal Buyer Protection, we work with both the buyer and seller
to gather the details of the transaction. We investigate the
facts of the case and make an effort to come to a fair
conclusion. For a purchase to be eligible for this coverage, the
item purchased must be a physical item, PayPal must be used to
pay for the item, and the buyer must use the sellers
e-mail
address
associated with the listing. Claims must be filed within
45 days of PayPal payment, and buyers are limited to three
PayPal Buyer Protection refunds per year.
Communications
We added the Communications business upon our acquisition of
Skype in October 2005. Skype is a Luxembourg-based company that
was established in 2003. Skype provides software that, among
other things, enables free VoIP calls between Skype users
online. Skypes premium offerings, which are currently
Skypes
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primary source of revenue, provide Skypes users with
low-cost connectivity to traditional fixed-line and mobile
telephones. Skype currently offers its software in 23 different
languages.
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Communications Strategy and Offerings
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Skype offers high-quality voice communications to anyone with an
Internet connection anywhere in the world. The Skype software is
easy to download and install, and enables free VoIP calls
between Skype users online. Skypes software also offers a
robust set of features, including voicemail, instant messaging,
call forwarding, conference calling and Skype video.
At the core of our Communications business is the ability to
communicate with buyers and sellers over the Internet.
Communication via
e-mail,
the traditional
way for buyers and sellers to communicate, can cause friction in
the online shopping experience, caused primarily by delays in
response time. We believe that Skype will enable eBay to create
new potential channels to monetize
e-commerce
activity and
that it can reduce friction in the online shopping experience.
Communication via Skype allows buyers and sellers in highly
involved, expensive or complex categories of goods or services,
to benefit from being able to communicate directly with each
other in an instantaneous and private environment. For
Skypes fee-based offerings, users can utilize PayPal,
which allows for efficient online payments and increased growth
in users for PayPal as well.
As of December 31, 2005, Skype had 75 million members
in 225 countries and territories. Skype is considered a market
leader in VoIP offerings in virtually all countries in which it
does business.
Technology
The eBay platform is composed of a scalable transaction
processing system, consumer user interface, and externally
accessible Application Programming Interface, or API, for
third-party integrations. The scalable system is primarily based
on internally developed proprietary software, but also includes
selected vendor components. The eBay platform supports the full
selling and buying processes, including initial registration for
the service, placing bids and managing outbids, listing items
for sale, and transaction close. The eBay platform also manages
various notifications for sellers and buyers, including daily
status updates, bid and outbid notices, registration
confirmations, account change notices, billing notices, and
end-of
-auction notices.
The platform maintains user registration information, billing
accounts, current item listings and historical listings. All
information is regularly archived for record-keeping and
analysis purposes. The platform regularly updates a
comprehensive search engine with the titles and descriptions of
items, as well as pricing and bidding updates for active items.
The platform also updates the sellers billing account
every time an item is listed, a feature is selected, or an
auction closes with a bid in excess of the seller-specified
minimum bid. The platform sends electronic invoices to all
sellers at least monthly. In addition to these features, the
eBay service supports a community bulletin board and chat areas
where users and eBay customer support personnel can interact.
Our eBay platform consists of Sun database servers running
Oracle relational database management applications with a mix of
Sun and Hitachi storage devices, along with a suite of
Pentium-based Internet servers running the Windows NT and
Linux operating systems. We use F5 Networks load
balancing systems and our own redundant servers along with
select software from Symantec to provide for fault tolerance,
and we use IBMs WebSphere application server for certain
platform functions. We must continually improve our systems to
accommodate the increasing levels of use of our websites. In
addition, we may need to develop or license additional
technology in order to add new features and functionality to our
services. If we are unable to upgrade or effectively integrate
our technology, transaction processing systems, security
infrastructure, or network infrastructure to accommodate
increased traffic or transaction volume our business could be
harmed. For more information regarding these risks, see the
information in Item 1A under Risk Factors
Our failure to manage growth could harm our business.
Our competitive space is characterized by rapidly changing
technology, evolving industry standards, frequent new service
and product announcements, introductions and enhancements and
changing customer demands. Accordingly, our future success will
depend on our ability to adapt to rapidly changing technologies
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and evolving industry standards and to improve the performance,
features and reliability of our services in response to
competitive services and product offerings and evolving demands
of the Internet. Also, due to the potential growth in our
customer base and number of listings, we anticipate that
expansion will be required. If we fail to adapt to any of these
changes and to our anticipated growth, our business would be
harmed. In addition, the widespread adoption of new Internet,
networking or telecommunications technologies or other
technological changes could require substantial expenditures to
modify or adapt our services or infrastructure. Our current
architecture now serves nearly 100% of the site traffic of the
eBay platform.
Our PayPal technology is designed to assure user access to the
PayPal website. We focus much of PayPals development
efforts on creating specialized software that enhances our
Internet-based customer functionality. One of PayPals key
challenges remains building and maintaining a scalable and
reliable system, capable of handling traffic and transactions
for a growing customer base.
Due to the financial nature of the PayPal product, we seek to
offer a high level of data security in order to build customer
confidence and to protect our customers private
information. We have designed our PayPal security infrastructure
to protect data from unauthorized access, both physically and
over the Internet. PayPals most sensitive data and
hardware reside at the Denver and Equinix data centers. These
data centers have redundant connections to the Internet, as well
as fault-tolerant power and fire suppression systems. Due to
PayPals special security needs, we house our PayPal
equipment in physically secure areas and we tightly control
physical access to our systems. PayPals systems and
operations are vulnerable to damage or interruption from
earthquakes, floods, fires, power loss, telecommunication
failures and similar events. They are also subject to break-ins,
sabotage and intentional acts of vandalism, and to potential
disruption if the operators of these facilities have financial
difficulties. For more information regarding these risks, see
the information in Item 1A under Risk
Factors System failures could harm our
business.
Multiple layers of network security and network intrusion
detection devices further enhance the security of our PayPal
systems. We segment various components of the system logically
and physically from each other on our PayPal networks.
Components of the system communicate with each other via Secure
Sockets Layer, or SSL, an industry-standard communications
security protocol, and require mutual authentication. Finally,
we store all customer data we deem private or sensitive only in
encrypted form in our PayPal database. PayPal decrypts data only
on an as-needed basis, using a specially designated component of
our PayPal system that requires authentication before fulfilling
a decryption request.
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Skypes Peer-to-Peer Software
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Skype provides downloadable peer-to-peer Internet software. As
of December 31, 2005, there were approximately
75 million registered users of Skype. To use Skype
offerings, users need only a broadband Internet-connected
computer with microphone and speakers, a headset, or a USB
phone. Once the software is downloaded, users register with
Skype, contact their peers and begin the online communication
process. Skype is cross-compatible for a wide range of different
computer platforms and devices including Windows,
Mac OS X, Linux and Pocket PC. Skype provides its
software by using its users existing broadband Internet
connections. In addition, Skype works behind the majority of
firewalls and gateways with no special user configuration. Skype
encrypts all calls and instant messages,
end-to
-end, for
privacy. Encryption is necessary since all calls are routed
through the public Internet. Skype licenses from third parties
certain key technology underlying particular components of its
offerings, including the technology underlying its
peer-to
-peer
architecture and firewall traversal technology, and the audio
compression/decompression used to provide high sound quality.
Competition
We encounter vigorous competition in our businesses from
numerous sources. Our users can find, buy, sell, and pay for
similar items through a variety of competing channels. These
include but are not limited to, online and offline retailers,
distributors, liquidators, import and export companies,
auctioneers, catalog and
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mail-order companies, classifieds, directories, search engines,
products of search engines, virtually all online and offline
commerce participants
(consumer-to
-consumer,
business-to
-consumer
and
business-to
-business),
online and offline shopping channels and networks. As our
product offerings continue to broaden into new categories of
items and new commerce formats, we expect our competition to
continue to broaden to include other online and offline channels
for those new offerings. We also compete on the basis of price,
product selection, and services. For our PayPal service, our
users may choose to pay through a variety of alternative means,
including other online payment services, offline payment methods
such as cash, check or money order, and traditional online or
offline credit card merchant accounts. For our Communications
business, our users may choose to use their local telephone
companies, cable providers, and other VoIP providers. To compete
effectively, we may need to expend significant resources in
technology and marketing. These efforts may be expensive and
could reduce our margins and have a material adverse effect on
our business, financial position, operating results, and cash
flows and reduce the value of our stock. We believe that we will
be able to maintain profitability by preserving and expanding
the abundance and diversity of our users online community
and enhancing our user experience, but there can be no assurance
that we will be able to continue to manage our operating
expenses to mitigate a decline in consolidated net income. For
more information regarding these risks, see the information in
Item 1A under Risk Factors Our industry
is intensely competitive.
Seasonality
Our results of operations historically have been seasonal
because many of our users reduce their activities on our
websites with the onset of good weather during the summer
months, and on and around national holidays. We have
historically experienced our strongest quarters of online
sequential growth in our first and fourth fiscal quarters due to
the holiday season. PayPal has shown similar seasonality,
especially in the fourth fiscal quarter. We expect transaction
activity patterns on our websites to increasingly mirror general
consumer buying patterns, both online and offline, as our
business matures. Our expectation is that Skypes business
will experience seasonally slower growth during holiday periods.
Intellectual Property
We regard the protection of our trademarks, copyrights, patents,
domain names, trade dress and trade secrets as critical to our
success. We have entered into confidentiality and invention
assignment agreements with our employees and contractors, and
nondisclosure agreements with parties with whom we conduct
business in order to limit access to and disclosure of our
proprietary information.
We aggressively protect our intellectual property rights by
relying on a combination of trademark, copyright, patent, trade
dress and trade secret laws and by using the domain name dispute
resolution system. As a result, we actively pursue the
registration of our trademarks, copyrights, patents and domain
names in the U.S. and other major countries. We must also
protect our trademarks, patents and domain names in an
increasing number of jurisdictions, a process that is expensive,
may require litigation, and may not be successful in every
location. We have registered or applied for our eBay
trademark in the U.S. and over 50
non-U.S.
jurisdictions
and have in place an active program to continue securing the
eBay, PayPal, and Skype
domain names in major
non-U.S.
jurisdictions.
Our inability to secure our trademarks or domain names could
adversely affect us in any jurisdiction in which we are not able
to register.
Third parties have from time to time claimed, and others may
claim in the future, that we have infringed their intellectual
property rights. We currently are involved in several such legal
proceedings. Please see the information in Item 3:
Legal Proceedings and in Item 1A under Risk
Factors We are subject to intellectual property and
other litigation and We may be unable to
protect or enforce our own intellectual property rights
adequately.
Employees
As of December 31, 2005, eBay Inc. and its subsidiaries
employed approximately 11,600 people (excluding approximately
1,000 temporary employees), of whom approximately 6,500 were
located in the United States (excluding approximately 400
temporary employees). Our future success is substantially
12
dependent on the performance of our executive and senior
management and key technical personnel, and on our continuing
ability to find and retain highly qualified technical and
managerial personnel.
Segments
Reporting segments are based upon our internal organizational
structure, the manner in which our operations are managed, the
criteria used by our chief operating decision-maker to evaluate
segment performance, the availability of separate financial
information and overall materiality considerations.
The U.S. Marketplaces segment includes U.S. online
marketplaces commerce platforms. The International Marketplaces
segment includes our international online marketplaces commerce
platforms. The Payments segment consists of our global payments
platform operated by our PayPal subsidiary. The Communications
segment consists of the VoIP offerings provided by our Skype
subsidiary. The results of our Communications segment reflect
Skypes operations for the post-acquisition period from
October 15, 2005 through December 31, 2005.
The financial information used by our chief operating
decision-maker is focused on revenues and direct costs of the
particular segment. Direct contribution consists of net revenues
less direct costs. Direct costs include specific costs of net
revenues, sales and marketing expenses, and general and
administrative expenses over which segment managers have direct
discretionary control, such as advertising and marketing
programs, customer support expenses, bank charges, provisions
for doubtful accounts, authorized credits and transaction
losses. Expenses over which segment managers do not currently
have discretionary control, such as certain general and
administrative costs, are monitored by management through shared
cost centers and are not evaluated in the measurement of segment
performance.
For an analysis of financial information about geographic areas
as well as our segments, see Note 4
Segments to our consolidated financial statements included
elsewhere in this Annual Report on
Form
10-K.
Available Information
Our Internet address is
www.ebay.com.
Our investor
relations website is located at
http://investor.ebay.com.
We make available free of charge on our investor relations
website under SEC Filings our Annual Reports on
Form
10-K,
Quarterly Reports on
Form
10-Q,
Current
Reports on
Form
8-K
and
amendments to those reports as soon as reasonably practicable
after we electronically file or furnish such materials to the
SEC.
ITEM 1A:
RISK
FACTORS
The risks and uncertainties described below are not the only
ones facing us. Other events that we do not currently anticipate
or that we currently deem immaterial also may affect our results
of operations and financial condition.
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Our operating results may fluctuate.
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Our operating results have varied on a quarterly basis during
our operating history. Our operating results may fluctuate
significantly as a result of a variety of factors, many of which
are outside our control. Factors that may affect our operating
results include the following:
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our ability to retain an active user base, to attract new users,
and to encourage existing users to list items for sale, purchase
items through our websites, or use our payment service or
communication software and products;
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the volume, size, timing, and completion rate of transactions
using our websites or technology;
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the amount and timing of operating costs and capital
expenditures relating to the maintenance and expansion of our
businesses, operations, and infrastructure;
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our ability to integrate, manage, and profitably expand our
newly-acquired Skype business;
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our ability to successfully integrate and manage other recent
and prospective acquisitions, including the recent acquisitions
of Shopping.com, Skype and VeriSign, Inc.s payment gateway
business;
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regulatory actions imposing obligations on our businesses
(including Skype) or our users;
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the actions of our competitors, including the introduction of
new sites, services, and products;
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consumer confidence in the safety and security of transactions
using our websites or technology;
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the cost and availability of online and traditional advertising,
and the success of our brand building and marketing campaigns;
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new laws or regulations, or interpretations of existing laws or
regulations, that harm the Internet, electronic commerce, online
payments or communications, or our business models;
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our ability to comply with the requirements of entities whose
services are required for our operations, such as credit card
associations;
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our ability to upgrade and develop our systems, infrastructure,
and customer service capabilities to accommodate growth and to
improve our websites at a reasonable cost while maintaining 24/7
operations;
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technical difficulties or service interruptions involving our
websites or services provided to us or our users by third
parties;
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the costs and results of litigation that involves us;
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our ability to expand PayPals product offerings outside of
the U.S. (including our ability to obtain any necessary
regulatory approvals);
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our ability to increase the acceptance of PayPal by online
merchants outside of the eBay marketplaces;
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our ability to develop product enhancements at a reasonable cost
and to develop programs and features in a timely manner;
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our ability to manage PayPals transaction loss and credit
card chargeback rates and payment funding mix;
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the success of our geographic and product expansions;
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our ability to attract new personnel in a timely and effective
manner and to retain key employees;
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the continued financial strength of our technology suppliers and
other parties with whom we have commercial relations;
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continued consumer acceptance of the Internet as a medium for
commerce and communication in the face of increasing publicity
about fraud, spoofing, viruses, and other dangers of the
Internet;
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general economic conditions and those economic conditions
specific to the Internet and
e-commerce
industries; and
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geopolitical events such as war, threat of war, or terrorist
actions.
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The increased variety of services offered on our websites makes
it difficult for us to forecast the level or source of our
revenues or earnings accurately. In view of the rapidly evolving
nature of our business and our limited operating history, we
believe that
period-to
-period
comparisons of our operating results may not be meaningful, and
you should not rely upon them as an indication of future
performance. We do not have backlog, and substantially all of
our net revenues each quarter come from transactions involving
sales or payments during that quarter. Due to the inherent
difficulty in forecasting revenues it is also difficult to
forecast income statement expenses as a percentage of net
revenues. Quarterly and annual income statement expenses as a
percentage of net revenues may be significantly different from
historical or projected rates. Our operating results in one or
more future quarters may fall below the expectations of
securities analysts and investors. In that event, the trading
price of our common stock would almost certainly decline.
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We may not maintain our level of profitability or rates of
growth.
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We believe that our continued profitability and growth will
depend in large part on our ability to do the following:
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attract new users, keep existing users active on our websites,
and increase the activity levels of our active users;
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react to changes in consumer use of the Internet and develop new
sources of monetization for some of our services;
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manage the costs of our business, including the costs associated
with maintaining and developing our websites, customer support,
transaction and chargeback rates, and international and product
expansion;
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maintain sufficient transaction volume to attract buyers and
sellers;
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increase the awareness of our brands; and
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provide our customers with superior community, customer support,
and trading and payment experiences.
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We invest heavily in marketing and promotion, customer support,
and further development of the operating infrastructure for our
core and recently acquired operations. Some of this investment
entails long-term contractual commitments. As a result, we may
be unable to adjust our spending rapidly enough to compensate
for any unexpected revenue shortfall, which may harm our
profitability. In addition, we are spending in advance of
anticipated growth, which may also harm our profitability.
Growth rates in our most established markets, such as Germany
and the U.S., have declined over time and may continue to do so
as the existing base of users and transactions becomes larger.
The expected future growth of our PayPal, Skype and Shopping.com
businesses may also cause downward pressure on our profit margin
because those businesses have lower gross margins than our eBay
trading platforms.
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There are many risks associated with our international
operations.
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Our international expansion has been rapid and we have only
limited experience in many of the countries in which we now do
business. Our international business, especially in Germany, the
U.K., and South Korea, has also become critical to our revenues
and profits. Net revenues outside the United States accounted
for approximately 46% of our net revenues in 2005. Expansion
into international markets requires management attention and
resources and requires us to localize our service to conform to
local cultures, standards, and policies. The commercial,
Internet, and transportation infrastructure in lesser-developed
countries may make it difficult for us to replicate our business
model. In many countries, we compete with local companies who
understand the local market better than we do, and we may not
benefit from
first-to
-market
advantages. We may not be successful in expanding into
particular international markets or in generating revenues from
foreign operations. For example, in 2002 we withdrew our eBay
marketplace offering from the Japanese market. Even if we are
successful, we expect the costs of operating new sites to exceed
our net revenues for at least 12 months in most countries.
As we continue to expand internationally, including through the
expansion of PayPal, Skype, and Shopping.com, we are subject to
risks of doing business internationally, including the following:
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regulatory requirements, including regulation of Internet
services, auctioneering, professional selling, distance selling,
communications, banking, and money transmitting, that may limit
or prevent the offering of our services in some jurisdictions,
prevent enforceable agreements between sellers and buyers,
prohibit the listing of certain categories of goods, require
product changes, require special licensure, subject us to
special taxes, or limit the transfer of information between eBay
and our affiliates;
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legal uncertainty regarding our liability for the listings and
other content provided by our users, including uncertainty as a
result of less Internet-friendly legal systems, unique local
laws, and lack of clear precedent or applicable law;
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difficulties in integrating with local payment providers,
including banks, credit and debit card associations, and
electronic fund transfer systems;
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differing levels of retail distribution, shipping, and
communications infrastructures;
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different employee/employer relationships and the existence of
workers councils and labor unions;
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difficulties in staffing and managing foreign operations;
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longer payment cycles, different accounting practices, and
greater problems in collecting accounts receivable;
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potentially adverse tax consequences, including local taxation
of our fees or of transactions on our websites;
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higher telecommunications and Internet service provider costs;
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strong local competitors;
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different and more stringent consumer protection, data
protection, and other laws;
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cultural ambivalence towards, or non-acceptance of, online
trading;
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seasonal reductions in business activity;
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expenses associated with localizing our products, including
offering customers the ability to transact business in the local
currency;
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laws and business practices that favor local competitors or
prohibit foreign ownership of certain businesses;
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profit repatriation restrictions, foreign currency exchange
restrictions, and exchange rate fluctuations;
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volatility in a specific countrys or regions
political or economic conditions; and
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differing intellectual property laws.
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Some of these factors may cause our international costs of doing
business to exceed our comparable domestic costs. As we expand
our international operations and have additional portions of our
international revenues denominated in foreign currencies, we
also could become subject to increased difficulties in
collecting accounts receivable and risks relating to foreign
currency exchange rate fluctuations. The impact of currency
exchange rate fluctuations is discussed in more detail under
We are exposed to fluctuations in currency exchange
rates, below.
We are continuing to expand PayPals services
internationally. We have limited experience with the payments
business outside of the U.S. In some countries, expansion of
PayPals business may require a close commercial
relationship with one or more local banks or a shared ownership
interest with a local entity. We do not know if these or other
factors may prevent, delay, or limit PayPals expansion or
reduce its profitability. Any limitation on our ability to
expand PayPal internationally could harm our business.
We maintain a portion of Shopping.coms research and
development facilities and personnel in Israel, and as a result,
political, economic and military conditions in Israel affect
those operations. Increased hostilities or terrorism within
Israel or armed hostilities between Israel and neighboring
states could make it more difficult for us to continue our
operations in Israel, which could increase our costs. In
addition, many of Shopping.coms employees in Israel could
be required to serve in the military for extended periods of
time under emergency circumstances. Shopping.coms Israeli
operations could be disrupted by the absence of employees due to
military service, which could adversely affect its business.
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Our operations in China are subject to risks and
uncertainties relating to the laws and regulations of the
Peoples Republic of China.
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Our operations in the Peoples Republic of China, or PRC,
are conducted through our EachNet subsidiary and through a
PayPal subsidiary. EachNet and PayPal are Delaware corporations
and foreign persons under the laws of the PRC and are subject to
many of the risks of doing business internationally described
above in There are many risks associated with our
international operations. The PRC currently regulates its
Internet sector through regulations restricting the scope of
foreign investment and through the enforcement of content
restrictions on the Internet. While many aspects of these
regulations remain unclear, they purport to limit and require
licensing of various aspects of the provision of Internet
information services. These regulations have created substantial
uncertainties regarding the legality of foreign investments in
PRC Internet companies, including EachNet and PayPal, and the
business operations of such companies. In order to meet local
ownership and regulatory licensing requirements, the eBay
EachNet website is operated through a foreign-owned enterprise
indirectly owned by eBays European operating entity, which
acts in cooperation with a local PRC company owned by certain
local employees. The PayPal China website is operated through a
foreign-owned enterprise owned by PayPals International
headquarters entity, which acts in cooperation with a local PRC
company owned by certain local employees. We believe
EachNets and PayPals current ownership structures
comply with all existing PRC laws, rules, and regulations. There
are, however, substantial uncertainties regarding the
interpretation of current PRC laws and regulations, and it is
possible that the PRC government will ultimately take a view
contrary to ours. The Peoples Bank of China, or PBOC, has
recently proposed guidelines for payment settlement
organizations which, if enacted and applied to PayPals
operations in China, could have a material adverse effect on
those operations, including, but not limited to, requiring
PayPal to act in cooperation with a different local PRC entity
and obtain approval from the PBOC. There are also uncertainties
regarding EachNets and PayPals ability to enforce
contractual relationships they have entered into with respect to
management and control of the companys business. If
EachNet or PayPal were found to be in violation of any existing
or future PRC laws or regulations, it could be subject to fines
and other financial penalties, have its business and Internet
content provider licenses revoked, or be forced to discontinue
its business entirely. In addition, any finding of a violation
by EachNet or PayPal of PRC laws or regulations could make it
more difficult for us to launch new or expanded services in the
PRC.
Although Skype does not conduct operations in the PRC directly,
it makes its product available through a joint venture and its
product is used by residents of the PRC. PRC regulations
surrounding VoIP telephony are unclear or non-existent, and the
PRC or one of more of its provinces may adopt regulations that
restrict or prohibit the use of Skypes product.
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We are exposed to fluctuations in currency exchange
rates.
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Because we conduct a significant and growing portion of our
business outside the United States but report our results in
U.S. dollars, we face exposure to adverse movements in
currency exchange rates. In connection with its multi-currency
service, PayPal fixes exchange rates twice per day, and may face
financial exposure if it incorrectly fixes the exchange rate or
if exposure reports are delayed. PayPal also holds some
corporate and customer funds in
non-U.S.
currencies,
and thus its financial results are affected by the translation
of these
non-U.S.
currencies
into U.S. dollars. In addition, the results of operations
of our internationally focused websites are exposed to foreign
exchange rate fluctuations as the financial results of the
applicable subsidiaries are translated from the local currency
into U.S. dollars upon consolidation. If the
U.S. dollar weakens against foreign currencies, the
translation of these foreign-currency-denominated transactions
will result in increased net revenues, operating expenses, and
net income. Similarly, our net revenues, operating expenses, and
net income will decrease if the U.S. dollar strengthens
against foreign currencies. The change in weighted average
foreign currency exchange rates in 2005 relative to 2004
resulted in higher net revenues of approximately
$12.0 million and an increase in aggregate cost of revenues
and operating expenses of approximately $5.6 million. As
exchange rates vary, net sales and other operating results, when
translated, may differ materially from expectations. In
particular, to the extent the U.S. dollar strengthens
against the Euro and British Pound, our European revenues and
profits will be reduced as a result of these translation
adjustments. In addition, to the extent the U.S. dollar
strengthens against the Euro and the British Pound, cross-border
trade related to purchases of dollar-denominated goods by
non-U.S.
purchasers
may decrease, and that
17
decrease may not be offset by a corresponding increase in
cross-border trade involving purchases by U.S. buyers of
goods denominated in other currencies. While we from time to
time enter into transactions to hedge portions of our foreign
currency translation exposure, it is impossible to perfectly
predict or completely eliminate the effects of this exposure.
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Skype depends on key technology that is licensed from
third parties.
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Skype licenses technology underlying certain components of its
software from third parties it does not control, including the
technology underlying its
peer-to
-peer
architecture and firewall traversal technology, and the audio
and video compression/decompression used to provide high sound
and video quality. Both of these technologies are key to the
software Skype provides. In addition, various other technologies
used by Skype are licensed from third parties. Although Skype
has contracts in place with its third party technology
providers, there can be no assurance that the licensed
technology or other technology that we may seek to license in
the future will continue to be available on commercially
reasonable terms, or at all. The loss of, or inability to
maintain, existing licenses could result in delays, a decrease
in service quality, or a complete failure of Skypes
product until equivalent technology or suitable alternatives can
be developed, identified, licensed and integrated. While we
believe Skype has the ability to either extend these licenses on
commercially reasonable terms or identify and obtain or develop
suitable alternative products, the costs associated with
licensing or developing such products could be high. Any failure
to maintain these licenses on commercially reasonable terms or
to license or develop alternative technologies would harm
Skypes business.
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Acquisitions could result in operating difficulties,
dilution, and other harmful consequences.
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We have acquired a number of businesses in the past, and
completed eight acquisitions in 2005. These include, most
recently, the acquisition of Skype, the acquisition of
Shopping.com, and the acquisition through PayPal of VeriSign,
Inc.s payment gateway business.
We expect to continue to evaluate and consider a wide array of
potential strategic transactions, including business
combinations, acquisitions and dispositions of businesses,
technologies, services, products and other assets, including
interests in our existing subsidiaries. At any given time we may
be engaged in discussions or negotiations with respect to one or
more of these types of transactions. Any of these transactions
could be material to our financial condition and results of
operations. The process of integrating any acquired business may
create unforeseen operating difficulties and expenditures and is
itself risky. The areas where we may face difficulties include:
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diversion of management time, as well as a shift of focus from
operating the businesses to issues related to integration and
administration, particularly given the large number and size and
varying scope of our recent acquisitions, and, in the case of
Skype, the complex earn-out structure associated with the
transaction;
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declining employee morale and retention issues resulting from
changes in, or acceleration of, compensation, or changes in
reporting relationships, future prospects, or the direction of
the business;
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the need to integrate each companys accounting,
management, information, human resource and other administrative
systems to permit effective management, and the lack of control
if such integration is delayed or not implemented;
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the need to implement controls, procedures and policies
appropriate for a larger public company at companies that prior
to acquisition had lacked such controls, procedures and
policies; and
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in some cases, including in connection with PayPals recent
acquisition of VeriSigns payment gateway business, the
need to transition operations, users, and/or customers onto our
existing platforms.
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Foreign acquisitions involve special risks, including those
related to integration of operations across different cultures
and languages, currency risks, and the particular economic,
political, and regulatory risks associated with specific
countries. Moreover, we may not realize the anticipated benefits
of any or all of our acquisitions. Future acquisitions or
mergers may result in a need to issue additional equity
securities, spend
18
our cash, or incur debt, liabilities, or amortization expenses
related to intangible assets, any of which could reduce our
profitability and harm our business.
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System failures could harm our business.
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We have experienced system failures from time to time, and any
interruption in the availability of our websites will reduce our
current revenues and profits, could harm our future revenues and
profits, and could subject us to regulatory scrutiny.
eBays primary website has been interrupted for periods of
up to 22 hours, and our PayPal site suffered intermittent
unavailability over a five-day period in October 2004. Any
unscheduled interruption in our services results in an
immediate, and possibly substantial, loss of revenues. Frequent
or persistent interruptions in our services could cause current
or potential users to believe that our systems are unreliable,
leading them to switch to our competitors or to avoid our sites,
and could permanently harm our reputation and brands. These
interruptions increase the burden on our engineering staff,
which, in turn, could delay our introduction of new features and
services on our sites. Because PayPal is a regulated financial
entity, frequent or persistent site interruptions could lead to
regulatory inquiries. These inquiries could result in fines,
penalties, or mandatory changes to PayPals business
practices, and ultimately could cause PayPal to lose existing
licenses it needs to operate or prevent it from obtaining
additional licenses that it needs to expand. Finally, because
our customers may use our products for critical transactions,
any system failures could result in damage to our
customers businesses. These customers could seek
significant compensation from us for their losses. Even if
unsuccessful, this type of claim likely would be time consuming
and costly for us to address.
Although our systems have been designed around industry-standard
architectures to reduce downtime in the event of outages or
catastrophic occurrences, they remain vulnerable to damage or
interruption from earthquakes, floods, fires, power loss,
telecommunication failures, terrorist attacks, computer viruses,
computer
denial-of
-service
attacks, and similar events. Some of our systems, including our
Shopping.com and Skype websites, are not fully redundant, and
our disaster recovery planning is not sufficient for all
eventualities. Our systems are also subject to break-ins,
sabotage, and intentional acts of vandalism. Despite any
precautions we may take, the occurrence of a natural disaster, a
decision by any of our third-party hosting providers to close a
facility we use without adequate notice for financial or other
reasons, or other unanticipated problems at our hosting
facilities could result in lengthy interruptions in our
services. We do not carry business interruption insurance
sufficient to compensate us for losses that may result from
interruptions in our service as a result of system failures.
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Our growth will depend on our ability to develop our
brands, and these efforts may be costly.
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Our historical growth has been largely attributable to word of
mouth, and to frequent and high visibility national and local
media coverage. We believe that continuing to strengthen our
brands will be critical to achieving widespread acceptance of
our services, and will require an increased focus on active
marketing efforts. The demand for and cost of online and
traditional advertising have been increasing, and may continue
to increase. Accordingly, we will need to spend increasing
amounts of money on, and devote greater resources to,
advertising, marketing, and other efforts to create and maintain
brand loyalty among users. During 2004 and 2005, we
significantly increased the number of brands we are supporting,
adding Rent.com, Shopping.com, Kijiji, and Skype, among others.
Each of these brands requires its own resources, increasing the
costs of our branding efforts. Brand promotion activities may
not yield increased revenues, and even if they do, any increased
revenues may not offset the expenses incurred in building our
brands. If we do attract new users to our services, they may not
conduct transactions using our services on a regular basis. If
we fail to promote and maintain our brands, or if we incur
substantial expenses in an unsuccessful attempt to promote and
maintain our brands, our business would be harmed.
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Our business and users may be subject to sales tax and
other taxes.
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The application of indirect taxes (such as sales and use tax,
value added tax, or VAT, goods and services tax, business tax,
and gross receipt tax) to
e-commerce
businesses
such as eBay and our users is a complex and evolving issue. Many
of the fundamental statutes and regulations that impose these
taxes were established
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before the growth of the Internet and
e-commerce.
In many
cases, it is not clear how existing statutes apply to the
Internet or
e-commerce.
In addition, some jurisdictions have implemented or may
implement laws specifically addressing the Internet or some
aspect of
e-commerce.
The application of existing, new, or future laws could have
adverse effects on our business.
Several proposals have been made at the U.S. state and
local level that would impose additional taxes on the sale of
goods and services through the Internet. These proposals, if
adopted, could substantially impair the growth of
e-commerce,
and could
diminish our opportunity to derive financial benefit from our
activities. The U.S. federal governments moratorium
on states and other local authorities imposing access or
discriminatory taxes on the Internet is scheduled to expire in
November 2007. This moratorium does not prohibit federal, state,
or local authorities from collecting taxes on our income or from
collecting taxes that are due under existing tax rules.
In conjunction with the Streamlined Sales Tax
Project an ongoing, multi-year effort by U.S.,
state, and local governments to require collection and
remittance of distant sales tax by
out-of-state
sellers bills have been introduced in the
U.S. Congress to overturn the Supreme Courts
Quill
decision, which limits the ability of state governments to
require sellers outside of their own state to collect and remit
sales taxes on goods purchased by in-state residents. An
overturning of the
Quill
decision would harm our users
and our business.
We do not collect taxes on the goods or services sold by users
of our services. One or more states or foreign countries may
seek to impose a tax collection or reporting or record-keeping
obligation on companies such as eBay that engage in or
facilitate
e-commerce.
Such an obligation could be imposed if eBay were ever deemed to
be the legal agent of eBay sellers by a jurisdiction in which
eBay operates. A successful assertion by one or more states or
foreign countries that we should collect taxes on the exchange
of merchandise or services on our websites would harm our
business.
In July 2003, in compliance with the changes brought about by
the European Union (EU) VAT directive on
electronically supplied services, eBay began
collecting VAT on the fees charged to EU sellers on eBay sites
catering to EU residents. eBay also pays input VAT to suppliers
within the various countries the company operates. In most
cases, eBay is entitled to reclaim input VAT from the various
countries with regard to our own payments to suppliers or
vendors. However, because of our unique business model, the
application of the laws and rules that allow such reclamation is
sometimes uncertain. A successful assertion by one or more
countries that eBay is not entitled to reclaim VAT would harm
our business.
We continue to work with the relevant tax authorities and
legislators to clarify eBays obligations under new and
emerging laws and regulations. Passage of new legislation and
the imposition of additional tax requirements could harm eBay
sellers and our business. There have been, and will continue to
be, substantial ongoing costs associated with complying with the
various indirect tax requirements in the numerous markets in
which eBay conducts or will conduct business.
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Fraudulent activities on our websites and disputes between
users of our services may harm our business.
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PayPal faces significant risks of loss due to fraud and disputes
between senders and recipients, including:
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non-delivery of, or disputes over the quality of, goods and
services due to merchant fraud or inadequate merchant business
practices;
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reversal of payment by buyers both for legitimate reasons and in
cases of buyer fraud;
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unauthorized use of credit card and bank account information and
identity theft;
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the need to provide effective customer support to process
disputes between senders and recipients;
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potential breaches of system security;
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potential employee fraud; and
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use of PayPals system by customers to make or accept
payment for illegal or improper purposes.
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For the year ended December 31, 2005 PayPals
transaction loss totaled $73.8 million, representing 0.27%
of PayPals total payment volume. Failure to deal
effectively with fraudulent transactions and customer disputes
would increase PayPals loss rate and harm its business.
PayPals highly automated and liquid payment service makes
PayPal an attractive target for fraud. In configuring its
service, PayPal faces an inherent trade-off between customer
convenience and security. Identity thieves and those committing
fraud using stolen credit card or bank account numbers can
potentially steal large amounts of money from businesses such as
PayPal. We believe that several of PayPals current and
former competitors in the electronic payments business have gone
out of business or significantly restricted their businesses
largely due to losses from this type of fraud. While PayPal uses
advanced
anti-fraud
technologies, we expect that technically knowledgeable criminals
will continue to attempt to circumvent PayPals anti-fraud
systems. In addition, PayPals service could be subject to
employee fraud or other internal security breaches, and PayPal
would be required to reimburse customers for any funds stolen as
a result of such breaches. Merchants could also request
reimbursement, or stop using PayPal, if they are affected by
buyer fraud.
PayPal incurs substantial losses from merchant fraud, including
claims from customers that merchants have not performed or that
their goods or services do not match the merchants
description. PayPal also incurs losses from claims that the
customer did not authorize the purchase, from buyer fraud, from
erroneous transmissions, and from customers who have closed bank
accounts or have insufficient funds in them to satisfy payments.
In addition to the direct costs of such losses, if they are
related to credit card transactions and become excessive they
could result in PayPal losing the right to accept credit cards
for payment. If PayPal were unable to accept credit cards, the
velocity of trade on eBay could decrease, in which case our
business would further suffer. PayPal has been assessed
substantial fines for excess chargebacks in the past, and
excessive chargebacks may arise in the future. PayPal has taken
measures to detect and reduce the risk of fraud, but these
measures may not be effective against new forms of fraud. If
these measures do not succeed, our business will suffer.
PayPal offers a buyer protection program that refunds to buyers
up to $1,000 in certain eBay transactions if they do not receive
the goods they purchased or if the goods differ significantly
from what was described by the seller. If PayPal makes such a
refund, it seeks to collect reimbursement from the seller, but
may not be able to receive any funds from the seller. The PayPal
buyer protection program has increased PayPals loss rate
and could cause future fluctuations in PayPals loss rate.
eBay faces similar risks with respect to fraudulent activities
on its websites. eBay periodically receives complaints from
users who may not have received the goods that they had
purchased. In some cases individuals have been arrested and
convicted for fraudulent activities using our websites. eBay
also receives complaints from sellers who have not received
payment for the goods that a buyer had contracted to purchase.
Non-payment may occur because of miscommunication, because a
buyer has changed his or her mind and decided not to honor the
contract to purchase the item, or because the buyer bid on the
item maliciously, in order to harm either the seller or eBay. In
some European jurisdictions, buyers may also have the right to
withdraw from a sale made by a professional seller within a
specified time period.
While eBay can suspend the accounts of users who fail to fulfill
their payment or delivery obligations to other users, eBay does
not have the ability to require users to make payment or deliver
goods, or otherwise make users whole other than through our
limited buyer protection programs. Other than through these
programs, eBay does not compensate users who believe they have
been defrauded by other users, although users who pay through
PayPal may have reimbursement rights from their credit card
company or bank, which in turn will seek reimbursement from
PayPal. eBay also periodically receives complaints from buyers
as to the quality of the goods purchased. We expect to continue
to receive communications from users requesting reimbursement or
threatening or commencing legal action against us if no
reimbursement is made. Our liability for these sort of claims is
only beginning to be clarified and may be higher in some
non-U.S.
jurisdictions
than it is in the U.S. Litigation involving liability for
third-party actions could be costly for us, divert management
attention, result in increased costs of doing business, lead to
adverse judgments, or
21
otherwise harm our business. In addition, affected users will
likely complain to regulatory agencies that could take action
against us, including imposing fines or seeking injunctions.
Negative publicity and user sentiment generated as a result of
fraudulent or deceptive conduct by users of our eBay and PayPal
services could damage our reputation, reduce our ability to
attract new users or retain our current users, and diminish the
value of our brand names.
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Changes to credit card association fees, rules, or
practices could harm PayPals business.
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Because PayPal is not a bank, it cannot belong to or directly
access credit card associations, such as Visa and MasterCard. As
a result, PayPal must rely on banks or payment processors to
process transactions, and must pay a fee for this service. From
time to time, credit card associations may increase the
interchange fees that they charge for each transaction using one
of their cards. MasterCard and Visa each implemented increases
in their interchange fees for credit cards in April 2005.
PayPals credit card processors have the right to pass any
increases in interchange fees on to PayPal as well as increase
their own fees for processing. These increased fees increase
PayPals operating costs and reduce its profit margins.
PayPal is also required by its processors to comply with credit
card association operating rules, and PayPal has agreed to
reimburse its processors for any fines they are assessed by
credit card associations as a result of any rule violations by
PayPal. The credit card associations and their member banks set
and interpret the credit card rules. Some of those member banks
compete with PayPal. Visa, MasterCard, American Express, or
Discover could adopt new operating rules or re-interpret
existing rules that PayPal or its processors might find
difficult or even impossible to follow. As a result, PayPal
could lose its ability to give customers the option of using
credit cards to fund their payments. If PayPal were unable to
accept credit cards, its business would be seriously damaged. In
addition, the velocity of trade on eBay could decrease and our
business would further suffer.
PayPal is required to comply with credit card associations
special operating rules for Internet payment services. PayPal
and its credit card processors have implemented specific
business processes for merchant customers in order to comply
with these rules, but any failure to comply could result in
fines, the amount of which would be within Visas and
MasterCards discretion. PayPal also could be subject to
fines from MasterCard and Visa if it fails to detect that
merchants are engaging in activities that are illegal or
activities that are considered high risk, primarily
the sale of certain types of digital content. For high
risk merchants, PayPal must either prevent such merchants
from using PayPal or register such merchants with MasterCard and
Visa and conduct additional monitoring with respect to such
merchants. PayPal has incurred fines from its credit card
processor relating to PayPals failure to detect the use of
its service by high risk merchants. The amount of
these fines has not been material, but any additional fines in
the future would likely be for larger amounts, could become
material, and could result in a termination of PayPals
ability to accept credit cards or changes in PayPals
process for registering new customers, which would seriously
damage PayPals business.
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Changes in PayPals funding mix could adversely
affect PayPals results.
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PayPal pays significant transaction fees when senders fund
payment transactions using credit cards, nominal fees when
customers fund payment transactions by electronic transfer of
funds from bank accounts, and no fees when customers fund
payment transactions from an existing PayPal account balance.
Senders funded 53% of PayPals payment volume using credit
cards during both 2004 and 2005, and PayPals financial
success will remain highly sensitive to changes in the rate at
which its senders fund payments using credit cards. Senders may
prefer funding using credit cards rather than bank account
transfers for a number of reasons, including the ability to
dispute and reverse charges if merchandise is not delivered or
is not as described, the ability to earn frequent flier miles or
other incentives offered by credit cards, the ability to defer
payment, or a reluctance to provide bank account information to
PayPal. PayPal has received inquiries regarding its disclosure
practices with regard to funding mechanisms from the attorneys
general of a number of states, and in March 2005, a complaint
seeking class action status was filed alleging, among other
things, that PayPals disclosure regarding the effects of
users choice of funding mechanism is deceptive. While we
believe PayPals disclosure is legal and accurate, any
required change to our disclosure practices could result in
increased use of credit card funding, damaging PayPals
business.
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If PayPal were found to be subject to or in violation of
any U.S. laws or regulations governing banking, money
transmission, or electronic funds transfers, it could be subject
to liability and forced to change its business practices.
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A number of U.S. states have enacted legislation regulating
money transmitters. To date, PayPal has obtained licenses in 33
of these jurisdictions and interpretations in nine states that
licensing is not required under their existing statutes. As a
licensed money transmitter, PayPal is subject to bonding
requirements, restrictions on its investment of customer funds,
reporting requirements, and inspection by state regulatory
agencies. In July 2005, PayPal entered into a settlement
agreement and agreed to pay $225,000 to the California
Department of Financial Institutions in connection with alleged
violations of the California Financial Code relating to the use
of a receipt form for international payments that had not been
pre-approved by the Department, and incomplete reporting to the
Department. If PayPal were found to be in violation of other
money services laws or regulations, PayPal could be subject to
liability, forced to cease doing business with residents of
certain states, or forced to change its business practices. Any
change to PayPals business practices that makes the
service less attractive to customers or prohibits its use by
residents of a particular jurisdiction could decrease the
velocity of trade on eBay, which would further harm our
business. Even if PayPal is not forced to change its business
practices, it could be required to obtain additional licenses or
regulatory approvals that could impose a substantial cost on
PayPal.
We believe that the licensing or approval requirements of the
U.S. Office of the Comptroller of the Currency, the Federal
Reserve Board, and other federal or state agencies that regulate
banks, bank holding companies, or other types of providers of
e-commerce
services do
not apply to PayPal, except for certain money transmitter
licenses mentioned above. However, PayPal has received written
communications in the past from state regulatory authorities
expressing the view that its service might constitute an
unauthorized banking business. PayPal has taken steps to address
these states concerns. However, we cannot guarantee that
the steps PayPal has taken to address these regulatory concerns
will be effective in all states, and one or more states may
conclude that PayPal is engaged in an unauthorized banking
business. If PayPal is found to be engaged in an unauthorized
banking business in one or more states, it might be subject to
monetary penalties and adverse publicity and might be required
to cease doing business with residents of those states. Even if
the steps it has taken to resolve these states concerns
are deemed sufficient by the state regulatory authorities,
PayPal could be subject to fines and penalties for its prior
activities. The need to comply with state laws prohibiting
unauthorized banking activities could also limit PayPals
ability to enhance its services in the future. Any change to
PayPals business practices that makes the service less
attractive to customers or prohibits its use by residents of a
particular jurisdiction could decrease the velocity of trade on
eBay, which would further harm our business.
Although there have been no definitive interpretations to date,
PayPal has assumed that its service is subject to the Electronic
Fund Transfer Act and Regulation E of the Federal
Reserve Board. As a result, among other things, PayPal must
provide advance disclosure of changes to its service, follow
specified error resolution procedures and absorb losses above
$50 from transactions not authorized by the consumer. In
addition, PayPal is subject to the financial privacy provisions
of the Gramm-Leach-Bliley Act, state financial privacy laws, and
related regulations. As a result, some customer financial
information that PayPal receives is subject to limitations on
reuse and disclosure. Existing and potential future privacy laws
may limit PayPals ability to develop new products and
services that make use of data gathered through its service. The
provisions of these laws and related regulations are
complicated, and PayPal does not have extensive experience in
complying with them. Even technical violations of these laws can
result in penalties of up to $1,000 for each non-compliant
transaction. PayPal processed an average of approximately
1.32 million transactions per day during 2005, and any
violations could expose PayPal to significant liability.
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PayPals status under banking or financial services
laws or other laws in markets outside the U.S. is
unclear.
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PayPal currently allows its customers with credit cards to send
payments from 55 markets, and to receive payments in 42 of those
markets. In 25 of these 42 markets, customers can withdraw funds
to local bank accounts, and in eight of these markets customers
can withdraw funds by receiving a bank draft in the mail.
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PayPal offers customers the ability to send or receive payments
denominated in U.S. dollars, British pounds, Euros,
Canadian dollars, Japanese yen, and Australian dollars. We act
in cooperation with a local company in the Peoples
Republic of China, or PRC, which offers PRC residents the
ability to send or receive payments denominated in renminbi. 25
of the 55 markets whose residents can use the PayPal service are
members of the European Union, and PayPal provides localized
versions of its service to customers in the EU through PayPal
(Europe) Ltd., a wholly-owned subsidiary of PayPal that is
licensed in the United Kingdom to operate as an Electronic Money
Institution. PayPal (Europe) implements its localized services
in EU countries through an expedited passport
notification process through the UK regulator to regulators in
other EU member states, pursuant to EU Directives. PayPal
(Europe) has completed the passport notice process
in all EU member countries. The regulators in these countries
could notify PayPal (Europe) of local consumer protection laws
that will apply to its business, in addition to UK consumer
protection law. Any such responses from these regulators could
increase the cost of, or delay, PayPals plans for
expanding its business. PayPal (Europe) is subject to
significant fines or other enforcement action if it violates the
disclosure, reporting, anti-money laundering, capitalization,
funds management or other requirements imposed on electronic
money institutions.
In many markets outside of the U.S. and the European Union, it
is not clear whether PayPals
U.S.-based
service is
subject to local law or, if it is subject to local law, whether
such local law requires a payment processor like PayPal to be
licensed as a bank or financial institution or otherwise. Even
if PayPal is not currently required to obtain a license in those
countries, future localization or targeted marketing of
PayPals service in those countries could require licensure
and other laws of those countries (such as data protection and
anti-money laundering laws) may apply. If PayPal were found to
be subject to and in violation of any foreign laws or
regulations, it could be subject to liability, forced to change
its business practices or forced to suspend providing services
to customers in one or more countries. Alternatively, PayPal
could be required to obtain licenses or regulatory approvals
that could impose a substantial cost on it and involve
considerable delay to the provision or development of its
product. Delay or failure to receive such a license would
require PayPal to change its business practices or features in
ways that would adversely affect PayPals international
expansion plans and could require PayPal to suspend providing
services to customers in one or more countries.
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The current regulatory environment for Voice over Internet
Protocol (VoIP) is unclear, and Skypes business could be
harmed by new regulations or the application of existing
regulations to its products.
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The current regulatory environment for VoIP is unclear.
Skypes VoIP communications products are not currently
subject to all of the same regulations that apply to traditional
telephony. VoIP companies are generally subject to different
regulatory regimes in different countries, and in some cases are
subject to lower regulatory fees and lesser regulatory
requirements. Governments may impose increased fees, taxes, and
administrative burdens on VoIP companies. Increased fees could
include interconnection fees and access charges payable to local
exchange carriers to carry and terminate traffic, contributions
to the Universal Service Fund in the United States and
elsewhere, and other charges. New laws and regulations may
require Skype to meet various emergency service requirements,
disability access requirements, consumer protection
requirements, number assignment and portability requirements,
and interception or wiretapping requirements, such as the
Communications Assistance for Law Enforcement Act. Such
regulations could result in substantial costs depending on the
technical changes required to accommodate the requirements, and
any increased costs could erode Skypes pricing advantage
over competing forms of communication. Regulations that decrease
the degree of privacy for users of Skypes products could
also slow its adoption. The increasing growth of the VoIP
telephony market and popularity of VoIP telephony products
heighten the risk that governments will seek to regulate VoIP
telephony and the Internet. Competitors, including the incumbent
telephone companies, may devote substantial lobbying efforts to
seek greater protection for their existing businesses and
increased regulation of VoIP. In the United States, various
state legislatures are considering legislation to impose their
own requirements and taxes on VoIP. Increased regulatory
requirements on VoIP would increase Skypes costs, and, as
a result, our business would suffer.
Regulatory agencies may require Skype to conform to rules that
are unsuitable for VoIP communications technologies, that are
difficult or impossible to comply with due to the nature of IP
routing, or that are unnecessary or unreasonable in light of the
manner in which Skypes products are offered to customers.
For
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example, while suitable alternatives may be developed in the
future, the current IP network does not enable Skype to identify
the geographic origin of the traffic traversing the Internet or
to provide detailed calling information about
computer-to
-computer
communications, either of which may make complying with future
regulatory requirements, such as emergency service requirements,
difficult or impossible. If Skype were subject to regulations
that are costly or impossible for it to comply with given its
technology, its business would be adversely affected.
In many countries in which Skype operates or provides VoIP
products, the laws that may relate to its offerings are unclear.
We cannot be certain that Skype or its customers are currently
in full compliance with regulatory or other legal requirements
in all countries in which Skype is used, that Skype or its
customers will be able to comply with existing or future
requirements, or that Skype or its customers will continue in
full compliance with any requirements. Skypes failure or
the failure of those with whom Skype transacts business to
comply with these requirements could materially adversely affect
our business, financial condition and results of operations.
New rules and regulations with respect to VoIP are being
considered in various countries around the world. Such new rules
and regulations could increase our costs of doing business or
prevent us from delivering our products and offerings over the
Internet, which could adversely affect Skypes customer
base, and thus its revenue.
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Our businesses depend on continued and unimpeded access to
the Internet. Internet service providers may be able to block,
degrade, or charge us or our users additional fees for our
offerings.
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Our customers rely on access to the Internet to use our products
and services. In many cases that access is provided by companies
that compete with at least some of our offerings, including
incumbent telephone companies, cable companies, mobile
communications companies, and large Internet service providers.
Some of these providers have stated that they may take measures
that could degrade, disrupt, or increase the cost of
customers use of Skype and possibly our other
offerings by restricting or prohibiting the use of
their lines for our offerings, by filtering, blocking or
delaying the packets containing the data associated with our
products, or by charging increased fees to us or our users for
use of their lines to provide our offerings. These activities
are technically feasible and may be permitted in the U.S. after
recent regulatory changes, including recent decisions by the
U.S. Supreme Court and Federal Communications Commission.
In addition, Internet service providers could attempt to charge
us each time our customers use our offerings, or could charge us
for delivery of email to our customers. Worldwide, a number of
companies have announced plans to take such actions or are
selling products designed to facilitate such actions.
Interference with our offerings or higher charges for access to
our offerings, whether paid by us or by our customers, could
cause us to lose existing customers, impair our ability to
attract new customers, and harm our revenue and growth.
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New and existing regulations could harm our
business.
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We are subject to the same foreign and domestic laws as other
companies conducting business on and off the Internet. Today,
there are still relatively few laws specifically directed
towards online services. However, due to the increasing
popularity and use of the Internet and online services, many
laws relating to the Internet are being debated at all levels of
government around the world and it is possible that such laws
and regulations will be adopted. These laws and regulations
could cover issues such as user privacy, freedom of expression,
pricing, fraud, content and quality of products and services,
taxation, advertising, intellectual property rights, and
information security. It is not clear how existing laws
governing issues such as property ownership, copyrights and
other intellectual property issues, taxation, libel and
defamation, obscenity, and personal privacy apply to online
businesses. The vast majority of these laws were adopted prior
to the advent of the Internet and related technologies and, as a
result, do not contemplate or address the unique issues of the
Internet and related technologies. Those laws that do reference
the Internet, such as the U.S. Digital Millennium Copyright
Act and the European Unions Directive on Distance Selling
and Electronic Commerce have begun to be interpreted by the
courts and implemented by the EU Member States, but their
applicability and scope remain somewhat uncertain. As our
activities and the types of goods listed on our website expand,
regulatory agencies or courts may claim or hold that we or our
users are either subject to
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licensure or prohibited from conducting our business in their
jurisdiction, either with respect to our services in general, or
in order to allow the sale of certain items, such as real
estate, event tickets, cultural goods, boats, and automobiles.
Numerous states and foreign jurisdictions, including the State
of California, where our headquarters are located, have
regulations regarding auctions and the handling of
property by secondhand dealers or
pawnbrokers. No final legal determination has been
made as to whether the California regulations apply to our
business (or that of our users) and little precedent exists in
this area. Several states and some foreign jurisdictions have
attempted, and may attempt in the future, to impose such
regulations upon us or our users. Attempted enforcement of these
laws against some of our users appears to be increasing and such
attempted enforcements could harm our business. In 2002,
Illinois amended its auction law to provide for a special
regulatory regime for Internet auction listing
services, and we have registered as an Internet auction
listing service in Illinois. Although this registration has not
had a negative impact on our business to date, other regulatory
and licensure claims could result in costly litigation or could
require us to change the way we or our users do business in ways
that increase costs or reduce revenues or force us to prohibit
listings of certain items for some locations. We could also be
subject to fines or other penalties, and any of these outcomes
could harm our business.
In addition, because our services are accessible worldwide, and
we facilitate sales of goods to users worldwide, foreign
jurisdictions may claim that we are required to comply with
their laws. For example, the Australian high court has ruled
that a U.S. website in certain circumstances must comply
with Australian laws regarding libel. As we expand and localize
our international activities, we become obligated to comply with
the laws of the countries in which we operate. Laws regulating
Internet companies outside of the U.S. may be less
favorable than those in the U.S., giving greater rights to
consumers, content owners, and users. Compliance may be more
costly or may require us to change our business practices or
restrict our service offerings relative to those in the
U.S. Our failure to comply with foreign laws could subject
us to penalties ranging from criminal prosecution to bans on our
services.
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Our business is subject to online security risks,
including security breaches and identity theft.
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To succeed, online commerce and communications must provide a
secure transmission of confidential information over public
networks. Our security measures may not prevent security
breaches that could harm our business. Currently, a significant
number of our users authorize us to bill their credit card
accounts directly for all transaction fees charged by us.
PayPals users routinely provide credit card and other
financial information. We rely on encryption and authentication
technology licensed from third parties to provide the security
and authentication to effect secure transmission of confidential
information, including customer credit card numbers. Advances in
computer capabilities, new discoveries in the field of
cryptography or other developments may result in a compromise or
breach of the technology used by us to protect transaction data.
In addition, any party who is able to illicitly obtain a
users password could access the users transaction
data. An increasing number of websites have reported breaches of
their security. Any compromise of our security could harm our
reputation and, therefore, our business. In addition, a party
who is able to circumvent our security measures could
misappropriate proprietary information, or cause interruptions
in our operations, damage our computers or those of our users,
or otherwise damage our reputation and business.
Our servers are also vulnerable to computer viruses, physical or
electronic break-ins, and similar disruptions, and we have
experienced
denial-of
-service
type attacks on our system that have made all or portions of our
websites unavailable for periods of time. We may need to expend
significant resources to protect against security breaches or to
address problems caused by breaches. These issues are likely to
become more difficult as we expand the number of places where we
operate. Security breaches could damage our reputation and
expose us to a risk of loss or litigation and possible
liability. Our insurance policies carry low coverage limits,
which may not be adequate to reimburse us for losses caused by
security breaches.
Our users, as well as those of other prominent Internet
companies, have been and will continue to be targeted by parties
using fraudulent emails to misappropriate passwords, credit card
numbers, or other personal information or to introduce viruses
through trojan horse programs to our users
computers. These
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emails appear to be legitimate emails sent by eBay, PayPal,
Skype, or a user of one of those businesses, but direct
recipients to fake websites operated by the sender of the email
or request that the recipient send a password or other
confidential information via email or download a program. We
actively pursue the parties responsible for these attempts at
misappropriation, and we have developed tools to detect, and
help users detect, fake websites and unauthorized access to
customer accounts and we encourage our users to divulge
sensitive information only after they have verified that they
are on our legitimate websites, but we cannot entirely eliminate
these types of activities.
Some businesses and security consultants have expressed concern
over the potential for Skypes software to create security
vulnerabilities on its users computers. While we believe
Skypes software is safe and does not pose a security risk
to its users, the perception that Skypes software is
unsafe could hamper its adoption, and any actual security breach
could damage Skypes reputation and expose us to a risk of
loss or litigation and possible liability.
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PayPals failure to manage customer funds properly
would harm its business.
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PayPals ability to manage and account accurately for
customer funds requires a high level of internal controls.
PayPal has neither an established operating history nor proven
management experience in maintaining, over a long term, these
internal controls. As PayPals business continues to grow,
it must strengthen its internal controls accordingly.
PayPals success requires significant public confidence in
its ability to handle large and growing transaction volumes and
amounts of customer funds. Any failure to maintain necessary
controls or to manage accurately customer funds could diminish
customer use of PayPals product severely.
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Our failure to manage growth could harm our
business.
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We are currently expanding our headcount, facilities, and
infrastructure in the U.S. and internationally. We anticipate
that further expansion will be required as we continue to expand
into new lines of business and geographic areas. This expansion
has placed, and we expect it will continue to place, a
significant strain on our management, operational, and financial
resources. The areas that are put under strain by our growth
include the following:
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Our Websites.
We must constantly add new hardware, update
software and add new engineering personnel to accommodate the
increased use of our and our subsidiaries websites and the
new products and features we regularly introduce. This upgrade
process is expensive, and the increased complexity of our
websites and the need to support multiple platforms as our
portfolio of brands grows increases the cost of additional
enhancements. Failure to upgrade our technology, features,
transaction processing systems, security infrastructure, or
network infrastructure to accommodate increased traffic or
transaction volume could harm our business. Adverse consequences
could include unanticipated system disruptions, slower response
times, degradation in levels of customer support, impaired
quality of users experiences of our services, impaired
quality of services for third-party application developers using
our externally accessible Application Programming Interface, or
API, and delays in reporting accurate financial information. We
may be unable to effectively upgrade and expand our systems in a
timely manner or smoothly integrate any newly developed or
purchased technologies or businesses with our existing systems,
and any failure to do so could result in problems on our sites.
For example, in October 2004, we experienced unscheduled
downtime on the PayPal website over a period of five days
related to system upgrades. Despite our efforts to increase site
scalability and reliability, our infrastructure could prove
unable to handle a larger volume of customer transactions. Some
of our more recently acquired businesses may be particularly
subject to this risk given their shorter histories and, in some
cases, higher growth rates. Any failure to accommodate
transaction growth could impair customer satisfaction, lead to a
loss of customers, impair our ability to add customers, or
increase our costs, all of which would harm our business.
Further, steps to increase the reliability and redundancy of our
systems are expensive, reduce our margins, and may not be
successful in reducing the frequency or duration of unscheduled
downtime.
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Customer Account Billing.
Our revenues depend on
prompt and accurate billing processes. In 2004, we completed a
significant project to enhance our billing software. Problems
with the conversion to the new billing system during the second
and third quarters of 2004 caused incorrect account balance
totals to be displayed for some users. While these problems have
been corrected and we believe that no users were overcharged,
our failure to grow our transaction-processing capabilities to
accommodate the increasing number of transactions that must be
billed on any of our websites would harm our business and our
ability to collect revenue.
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Customer Support.
We are expanding our customer support
operations to accommodate the increased number of users and
transactions on our websites and the increased level of trust
and safety activity we provide worldwide. If we are unable to
provide these operations in a cost-effective manner, users of
our websites may have negative experiences, current and future
revenues could suffer, and our operating margins may decrease.
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We must continue to hire, train, and manage new employees at a
rapid rate. If our new hires perform poorly, if we are
unsuccessful in hiring, training, managing, and integrating
these new employees, or if we are not successful in retaining
our existing employees, our business may be harmed. To manage
the expected growth of our operations and personnel, we will
need to improve our transaction processing, operational and
financial systems, procedures, and controls. This is a special
challenge as we acquire new operations with different systems.
Our current and planned personnel, systems, procedures, and
controls may not be adequate to support our future operations.
The additional headcount and capital investments we are adding
increase our cost base, which will make it more difficult for us
to offset any future revenue shortfalls by expense reductions in
the short term.
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Our business is adversely affected by anything that causes
our users to spend less time on their computers, including
seasonal factors and national events.
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Anything that diverts our users from their customary level of
usage of our websites could adversely affect our business. We
would therefore be adversely affected by geopolitical events
such as war, the threat of war, or terrorist activity, and
natural disasters, such as hurricanes or earthquakes. Similarly,
our results of operations historically have been seasonal
because many of our users reduce their activities on our
websites with the onset of good weather during the summer
months, and on and around national holidays.
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We depend on the continued growth of online commerce and
communications.
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The business of selling goods over the Internet, particularly
through online trading, is dynamic and relatively new. Concerns
about fraud, privacy, and other problems may discourage
additional consumers from adopting the Internet as a medium of
commerce. In countries such as the U.S. and Germany, where our
services and online commerce generally have been available for
some time and the level of market penetration of our services is
high, acquiring new users for our services may be more difficult
and costly than it has been in the past. In order to expand our
user base, we must appeal to and acquire consumers who
historically have used traditional means of commerce to purchase
goods. If these consumers prove to be less active than our
earlier users, and we are unable to gain efficiencies in our
operating costs, including our cost of acquiring new customers,
our business could be adversely impacted.
The success of Skype depends on continued growth in its number
of users, which in turn depends on wider public acceptance of
VoIP. The VoIP communications medium is in its early stages, and
it may not develop a broad audience. Potential new users may
view VoIP as unattractive relative to traditional telephone
services for a number of reasons, including the need to purchase
computer headsets, the need to leave a personal computer on in
order to communicate with Skype, or the perception that the
price advantage for VoIP is insufficient to justify the
perceived inconvenience. Potential users may also view more
familiar online communication methods, such as
e-mail
or instant
messaging, as sufficient for their communications needs.
Managers of some large private branch exchange, or PBX, systems
in businesses, universities, government agencies, and other
institutions may refuse to allow the use of Skype due to
concerns over security, server
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usage, or for other reasons. If VoIP does not achieve wide
public acceptance, our Skype business will be adversely affected.
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Use of our services for illegal purposes could harm our
business.
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The law relating to the liability of providers of online
services for the activities of their users on their service is
currently unsettled in the United States and internationally. We
are aware that certain goods, such as weapons, adult material,
tobacco products, alcohol, and other goods that may be subject
to regulation, have been listed and traded on our service. We
may be unable to prevent our users from selling unlawful goods
or selling goods in an unlawful manner, and we may be subject to
allegations of civil or criminal liability for unlawful
activities carried out by users through our service. We have
been subject to several lawsuits based upon such allegations. In
December 2004, an executive of Baazee.com, our Indian
subsidiary, was arrested in connection with a users
listing of a pornographic video clip on that site. Similarly,
our Korean subsidiary and one of its employees were found
criminally liable for listings on the Korean subsidiarys
website. In order to reduce our exposure to this liability, we
have prohibited the listing of certain items and increased the
number of personnel reviewing questionable items. In the future,
we may implement other protective measures that could require us
to spend substantial resources or discontinue certain service
offerings. Any costs incurred as a result of potential liability
relating to the sale of unlawful goods or the unlawful sale of
goods could harm our business. In addition, we have received
significant and continuing media attention relating to the
listing or sale of unlawful goods using our services. This
negative publicity could damage our reputation and diminish the
value of our brand names. It also could make users reluctant to
continue to use our services.
PayPals payment system is also susceptible to potentially
illegal or improper uses. These may include illegal online
gambling, fraudulent sales of goods or services, illicit sales
of prescription medications or controlled substances, piracy of
software and other intellectual property, money laundering, bank
fraud, child pornography trafficking, prohibited sales of
alcoholic beverages or tobacco products, and online securities
fraud. PayPals acceptable use policy enables PayPal to
fine users in certain jurisdictions up to $500 or take legal
action to recover its losses for certain violations of that
policy, including online gambling and illegal sales of
prescription medications. Despite measures PayPal has taken to
detect and lessen the risk of this kind of conduct, illegal
activities could still be funded using PayPal.
PayPal is subject to anti-money laundering laws and regulations
that prohibit, among other things, its involvement in
transferring the proceeds of criminal activities. Although
PayPal has adopted a program to comply with these laws and
regulations, any errors or failure to implement the program
properly could lead to lawsuits, administrative action, and
prosecution by the government. In July 2003, PayPal agreed with
the U.S. Attorney for the Eastern District of Missouri that
it would pay $10 million as a civil forfeiture to settle
allegations that its provision of services to online gambling
merchants violated provisions of the USA PATRIOT Act and further
agreed to have its compliance program reviewed by an independent
audit firm. PayPal is also subject to regulations that require
it to report suspicious activities involving transactions of
$2,000 or more and may be required to obtain and keep more
detailed records on the senders and recipients in certain
transfers of $3,000 or more. The interpretation of suspicious
activities in this context is uncertain. Future regulations
under the USA PATRIOT Act may require PayPal to revise the
procedures it uses to verify the identity of its customers and
to monitor international transactions more closely. As PayPal
localizes its service in other countries, additional
verification and reporting requirements could apply. These
regulations could impose significant costs on PayPal and make it
more difficult for new customers to join its network. PayPal
could be required to learn more about its customers before
opening an account, to obtain additional verification of
customers and to monitor its customers activities more
closely. These requirements, as well as any additional
restrictions imposed by credit card associations, could raise
PayPals costs significantly and reduce the attractiveness
of its product. Failure to comply with federal, state or foreign
country money laundering laws could result in significant
criminal and civil lawsuits, penalties, and forfeiture of
significant assets.
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We are subject to intellectual property and other
litigation.
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In April 2001, two of our European subsidiaries, eBay GmbH and
eBay International AG, were sued by Montres Rolex S.A. and
certain of its affiliates in the regional court of Cologne,
Germany. The suit subsequently was transferred to the regional
court in Düsseldorf, Germany. Rolex alleged that our
subsidiaries were infringing Rolexs trademarks as a result
of users selling counterfeit Rolex watches through our German
website. The suit also alleged unfair competition. Rolex sought
an order enjoining the sale of Rolex-branded watches on the
website as well as damages. In December 2002, a trial was held
in the matter and the court ruled in favor of eBay on all causes
of action. Rolex appealed the ruling to the Higher Regional
Court of Düsseldorf, and the appeal was heard in October
2003. In February 2004, the court rejected Rolexs appeal
and ruled in our favor. Rolex has appealed the ruling to the
German Federal Supreme Court, and a hearing is expected in
December 2006. In September 2004, the German Federal Supreme
Court issued its written opinion in favor of Rolex in a case
involving an unrelated company, ricardo.de AG, but somewhat
comparable legal theories. Although it is not yet clear what the
ultimate effect of the reasoning of the German Federal Supreme
Courts ricardo.de decision will have when applied to eBay,
we believe the Courts decision has resulted in an increase
in similar litigation against us in Germany, although we do not
currently believe that it will require a significant change in
our business practices.
In September 2001, MercExchange LLC filed a complaint against
us, our Half.com subsidiary and ReturnBuy, Inc. in the U.S.
District Court for the Eastern District of Virginia
(No. 2:01-CV-736) alleging infringement of three patents
(relating to online consignment auction technology, multiple
database searching and electronic consignment systems) and
seeking a permanent injunction and damages (including treble
damages for willful infringement). In October 2002, the court
granted in part our summary judgment motion, effectively
invalidating the patent related to online auction technology and
rendering it unenforceable. This ruling left only two patents in
the case. Trial of the matter began in April 2003. In May 2003,
the jury returned a verdict finding that eBay had willfully
infringed one and Half.com had willfully infringed both of the
patents in the suit, awarding $35 million in compensatory
damages. Both parties filed post-trial motions, and in August
2003, the court entered judgment for MercExchange in the amount
of approximately $30 million plus pre-judgment interest and
post-judgment interest in an amount to be determined, while
denying MercExchanges request for an injunction and
attorneys fees. We appealed the verdict and judgment in
favor of MercExchange and MercExchange filed a cross-appeal of
the granting in part of our summary judgment motion and the
denial of its request for an injunction and attorneys fees.
In March 2005, the U.S. Court of Appeals for the Federal Circuit
issued a ruling in the appeal of the MercExchange patent
litigation suit which, among other things (1) invalidated
all claims asserted against eBay and Half.com arising out of the
multiple database search patent and reduced the verdict amount
by $4.5 million; (2) upheld the electronic consignment
system patent; (3) affirmed the district courts
refusal to award attorneys fees or enhanced damages
against us; (4) reversed the district courts order
granting summary judgment in our favor regarding the auction
patent; and (5) reversed the district courts refusal
to grant an injunction and remanded that issue to the district
court for further proceedings. In May 2005, the Court of Appeals
for the Federal Circuit granted our petition to stay the mandate
in the case in order to allow us to petition the U.S. Supreme
Court for review on certain issues. We filed our petition for
review with the U.S. Supreme Court in July 2005, and on
November 28, 2005, the Court granted our petition for
review. Oral arguments in the case are scheduled for
March 29, 2006. In parallel with the federal court
proceedings, at our request, the U.S. Patent and Trademark
Office is actively reexamining each of the patents in suit,
having found that substantial questions exist regarding the
validity of the claims contained in them. In January 2005, the
Patent and Trademark Office issued an initial ruling rejecting
all of the claims contained in the patent that related to online
auctions; in March 2005, the Patent and Trademark Office issued
an initial ruling rejecting all of the claims contained in the
patent that related to electronic consignment systems; and in
May 2005, the Patent and Trademark Office issued an initial
ruling rejecting all of the claims contained in the patent that
related to multiple database searching. Even if successful, our
litigation of these matters will continue to be costly. In
addition, as a precautionary measure, we have modified certain
functionality of our websites and business practices in a manner
which we believe would avoid any further infringement. For this
reason, we
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believe that any injunction that might be issued by the district
court will not have any impact on our business. We also believe
we have appropriate reserves for this litigation. Nonetheless,
if we are not successful in appealing or modifying the
courts ruling, and if the modifications to the
functionality of our websites and business practices are not
sufficient to make them non-infringing, we would likely be
forced to pay significant additional damages and licensing fees
and/or modify our business practices in an adverse manner.
In August 2002, Charles E. Hill & Associates, Inc. filed a
lawsuit in the U.S. District Court for the Eastern District of
Texas (No. 2:02-CV-186) alleging that we and 17 other
companies, primarily large retailers, infringed three patents
owned by Hill generally relating to electronic catalog systems
and methods for transmitting and updating data at a remote
computer. The suit seeks an injunction against continuing
infringement, unspecified damages, including treble damages for
willful infringement, and interest, costs, expenses, and fees.
The case was transferred to the U.S. District Court for the
Southern District of Indiana in January 2003, but was
transferred back to the U.S. District Court for the Eastern
District of Texas in December 2003. A claim construction hearing
was held in August 2005. In February 2006, we entered into a
settlement agreement with the plaintiffs in the case under which
we will be licensed under all of the patents at issue.
In February 2002, PayPal was sued in California state court
(No. CV-805433) in a purported class action alleging that
its limiting access to customer accounts and failure to promptly
restore access to legitimate accounts violates California state
consumer protection laws and is an unfair business practice and
a breach of PayPals User Agreement. This action was
re-filed with a different named plaintiff in June 2002
(No. CV-808441), and a similar action was also filed in the
U.S. District Court for the Northern District of California in
June 2002 (No. C-02-2777). In March 2002, PayPal was sued
in the U.S. District Court for the Northern District of
California (No. C-02-1227) in a purported class action
alleging that its limiting access to customer accounts and
failure to promptly restore access to legitimate accounts
violates federal and state consumer protection and unfair
business practice laws. The two federal court actions were
consolidated into a single case, and the state court action was
stayed pending developments in the federal case. In June 2004,
the parties announced that they had reached a proposed
settlement. The settlement received approval from the federal
court on November 2, 2004, and the state court action was
dismissed with prejudice in March 2005. In the settlement,
PayPal does not acknowledge that any of the allegations in the
case are true. Under the terms of the settlement, certain PayPal
account holders are eligible to receive payment from a
settlement fund of $9.25 million, less administrative costs
and the amount awarded to plaintiffs counsel by the court.
That sum is being distributed to class members who have
submitted timely claims in accordance with the settlements
plan of allocation. The plan of allocation for a portion of the
settlement fund that remains undistributed must still be
approved by the court. That plan was recently approved by the
Special Master, who has recommended that the District Court
issue its approval. Substantially all of the cost associated
with the settlement was reserved in 2003.
In July 2004, a purported class action lawsuit was filed by two
eBay users in Superior Court of the State of California, County
of Santa Clara (No. 104CV022708) alleging that eBay engaged
in improper billing practices as the result of problems with the
rollout of a new billing software system in the second and third
quarters of 2004. The lawsuit sought damages and injunctive
relief. An amended complaint was filed in January 2005, dropping
one plaintiff, changing the capacity of the other plaintiff to
that of representative plaintiff, and adding seven additional
eBay users as plaintiffs. The amended complaint expanded its
claim to include numerous alleged improper billing practices
from September 2003 until the present. In February 2005, eBay
filed a motion to strike and a demurrer seeking to dismiss the
complaint. In April 2005, the court sustained portions of the
demurrer, but granted the plaintiffs leave to amend their
complaint. The plaintiffs filed a second amended complaint,
dropping the last original plaintiff and again adding new
plaintiffs. We filed a motion to strike and a demurrer regarding
the plaintiffs second amended complaint. In July 2005, the
court again sustained a portion of the demurrer and again
granted the plaintiffs leave to amend their complaint, and the
plaintiffs filed a third amended complaint. In December 2005,
the plaintiffs filed a fourth amended complaint, dropping
several plaintiffs. In January 2006, the parties reached
tentative agreement on the terms of a settlement, though the
settlement has not been finalized.
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In February 2005, eBay was sued in Superior Court of the State
of California, County of Santa Clara (No. 105CV035930) in a
purported class action alleging that certain bidding features of
our site constitute shill bidding for the purpose of
artificially inflating bids placed by buyers on the site. The
complaint alleges violations of Californias Auction Act,
Californias Consumer Remedies Act, and unfair competition.
The complaint seeks injunctive relief, damages, and a
constructive trust. In April 2005, we filed a demurrer seeking
to dismiss the complaint, and a hearing on the demurrer was held
in February 2006. We believe that we have meritorious defenses
and intend to defend ourselves vigorously.
In March 2005, eBay, PayPal, and an eBay seller were sued in
Supreme Court of the State of New York, County of Kings
(No. 6125/05) in a purported class action alleging that
certain disclosures regarding PayPals Buyer Protection
Policy, users chargeback rights, and the effects of
users choice of funding mechanism are deceptive and/or
misleading. The complaint alleged misrepresentation on the part
of eBay and PayPal, breach of contract and deceptive trade
practices by PayPal, and that PayPal and eBay have jointly
violated the civil RICO statute (18 U.S.C.
Section 1961(4)). In April 2005, eBay and PayPal removed
the case to the U.S. District Court for the Eastern District of
New York and the plaintiffs filed an amended complaint in the
U.S. District Court (No. 05-CV-01720) repeating the
allegations of the initial complaint but dropping the civil RICO
allegations. The complaint seeks injunctive relief, compensatory
damages, and punitive damages. Following several mediation
sessions, the parties reached a tentative settlement in December
2005. The parties are still engaged in the process of
documenting this settlement. In order for the settlement to
become final, the court must preliminarily approve its terms,
and the settlement must then receive final approval from the
court after a public hearing. The full amount of the proposed
settlement was accrued in our consolidated income statement for
the year ended December 31, 2005.
In January 2005, 51 former shareholders of Epinions, Inc. common
stock including founders and former employees of that company
filed a lawsuit in Superior Court of the State of California
County of San Francisco (No. CGC 05-437906) related to the
April 2003 merger of Epinions and DealTime, Ltd. The lawsuit was
filed against certain of Epinions former officers and
directors and preferred shareholders and the company that
resulted from the merger, Shopping.com Ltd. eBay completed its
acquisition of Shopping.com Ltd. on August 30, 2005. The
lawsuit contended that the defendants were responsible for
breaches of fiduciary duty and material misstatements and
omissions, that defendants undervalued the DealTime stock that
Epinions shareholders received in connection with the
merger, and that plaintiffs common stock of Epinions was
wrongfully cancelled without compensation. Defendants disputed
the contentions of the case and denied any allegations of
wrongdoing. The parties tentatively reached agreement as to the
monetary terms for settlement of the dispute in September 2005,
and in December 2005, the settlement was finalized and the
lawsuit was dismissed. The settlement amount has been accounted
for as an assumed liability in connection with our acquisition
of Shopping.com.
Other third parties have from time to time claimed, and others
may claim in the future, that we have infringed their
intellectual property rights. We have been notified of several
potential patent disputes, and expect that we will increasingly
be subject to patent infringement claims as our services expand
in scope and complexity. In particular, we expect to face
additional patent infringement claims involving services we
provide, including various aspects of our Payments and
Communications businesses. We have in the past been forced to
litigate such claims. We may also become more vulnerable to
third-party claims as laws such as the Digital Millennium
Copyright Act, the Lanham Act and the Communications Decency Act
are interpreted by the courts and as we expand geographically
into jurisdictions where the underlying laws with respect to the
potential liability of online intermediaries like ourselves are
either unclear or less favorable. These claims, whether
meritorious or not, could be time consuming and costly to
resolve, cause service upgrade delays, require expensive changes
in our methods of doing business, or could require us to enter
into costly royalty or licensing agreements.
From time to time, we are involved in other disputes or
regulatory inquiries that arise in the ordinary course of
business. The number and significance of these disputes and
inquiries are increasing as our business expands and our company
grows larger. Any claims or regulatory actions against us,
whether meritorious or not, could be time consuming, result in
costly litigation, require significant amounts of management
time, and result in the diversion of significant operational
resources.
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Government inquiries may lead to charges or
penalties.
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A large number of transactions occur on our websites. We believe
that government regulators have received a substantial number of
consumer complaints about both eBay and PayPal, which, while
small as a percentage of our total transactions, are large in
aggregate numbers. As a result, we have from time to time been
contacted by various foreign and domestic governmental
regulatory agencies that have questions about our operations and
the steps we take to protect our users from fraud. PayPal has
received inquiries regarding its restriction and disclosure
practices from the Federal Trade Commission and these and other
business practices from the attorneys general of a number of
states. If PayPals processes are found to violate federal
or state law on consumer protection and unfair business
practices, it could be subject to an enforcement action or
fines. If PayPal becomes subject to an enforcement action, it
could be required to restructure its business processes in ways
that would harm its business, and to pay substantial fines. Even
if PayPal is able to defend itself successfully, an enforcement
action could cause damage to its reputation, could consume
substantial amounts of its managements time and attention,
and could require PayPal to change its customer service and
operations in ways that could increase its costs and decrease
the effectiveness of its anti-fraud program. Both eBay and
PayPal are likely to receive additional inquiries from
regulatory agencies in the future, which may lead to action
against either company. We have responded to all inquiries from
regulatory agencies by describing our current and planned
antifraud efforts, customer support procedures, operating
procedures and disclosures. If one or more of these agencies is
not satisfied with our response to current or future inquiries,
we could be subject to fines or other penalties, or forced to
change our operating practices in ways that could harm our
business.
We are subject to laws relating to the use and transfer of
personally identifiable information about our users, especially
for financial information and for users located outside of the
U.S. New laws in this area have been passed by several
jurisdictions, and other jurisdictions are considering imposing
additional restrictions. Violation of these laws, which in many
cases apply not only to third-party transactions but also to
transfers of information between ourselves and our subsidiaries,
and between ourselves, our subsidiaries, and other parties with
which we have commercial relations, could subject us to
significant penalties and negative publicity and could adversely
affect us.
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The listing or sale by our users of pirated or counterfeit
items may harm our business.
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We have received in the past, and we anticipate receiving in the
future, communications alleging that certain items listed or
sold through our service by our users infringe third-party
copyrights, trademarks and trade names, or other intellectual
property rights. Although we have sought to work actively with
the owners of intellectual property rights to eliminate listings
offering infringing items on our websites, some rights owners
have expressed the view that our efforts are insufficient.
Content owners and other intellectual property rights owners
have been active in defending their rights against online
companies, including eBay. Allegations of infringement of
intellectual property rights have resulted in litigation against
us from time to time, including litigation brought by
Tiffany & Co. and Robespierre, Inc. (doing business as
Nanette Lepore) in the U.S., Rolex S.A. in Germany, and a number
of other owners of intellectual property rights. While we have
been largely successful to date in defending against such
litigation, more recent cases have been based, at least in part,
on different legal theories than those of earlier cases, and
there is no guarantee that we will continue to be successful in
our defense. In addition, a public perception that counterfeit
or pirated items are commonplace on our site could damage our
reputation and our business. Litigation and negative publicity
may increase as our sites gain prominence in markets outside of
the U.S., where the laws may be unsettled or less favorable to
us. Such litigation is costly for us, could result in damage
awards or increased costs of doing business through adverse
judgment or settlement, could require us to change our business
practices in expensive ways, or could otherwise harm our
business. Litigation against other online companies could result
in interpretations of the law that could also require us to
change our business practices or otherwise increase our costs.
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We are subject to risks associated with information
disseminated through our service.
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The law relating to the liability of online services companies
for information carried on or disseminated through their
services is currently unsettled. Claims could be made against
online services companies under
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both U.S. and foreign law for defamation, libel, invasion of
privacy, negligence, copyright or trademark infringement, or
other theories based on the nature and content of the materials
disseminated through their services. Several private lawsuits
seeking to impose liability upon us under a number of these
theories have been brought against us. In addition, domestic and
foreign legislation has been proposed that would prohibit or
impose liability for the transmission over the Internet of
certain types of information. Our service features a Feedback
Forum, which includes information from users regarding other
users. Although all such feedback is generated by users and not
by us, claims of defamation or other injury have been made in
the past and could be made in the future against us for content
posted in the Feedback Forum. Several recent court decisions
have narrowed the scope of the immunity provided to Internet
service providers like us under the Communications Decency Act.
This trend, if continued, may increase our potential liability
to third parties for the user-provided content on our site. Our
liability for such claims may be higher in jurisdictions outside
the U.S. where laws governing Internet transactions are
unsettled. If we become liable for information provided by our
users and carried on our service in any jurisdiction in which we
operate, we could be directly harmed and we may be forced to
implement new measures to reduce our exposure to this liability.
This may require us to expend substantial resources or to
discontinue certain service offerings, which would negatively
affect our financial results. In addition, the increased
attention focused upon liability issues as a result of these
lawsuits and legislative proposals could harm our reputation or
otherwise impact the growth of our business. Any costs incurred
as a result of this potential liability could harm our business.
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Customer complaints or negative publicity about our
customer service could diminish use of our services.
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Customer complaints or negative publicity about our customer
service could severely diminish consumer confidence in and use
of our services. Measures we sometimes take to combat risks of
fraud and breaches of privacy and security can damage relations
with our customers. These measures heighten the need for prompt
and accurate customer service to resolve irregularities and
disputes. Effective customer service requires significant
personnel expense, and this expense, if not managed properly,
could significantly impact our profitability. Failure to manage
or train our customer service representatives properly could
compromise our ability to handle customer complaints
effectively. If we do not handle customer complaints
effectively, our reputation may suffer and we may lose our
customers confidence.
Because it is providing a financial service and operating in a
more regulated environment, PayPal, unlike eBay, must provide
telephone as well as email customer service and must resolve
certain customer contacts within shorter time frames. As part of
PayPals program to reduce fraud losses, it may temporarily
restrict the ability of customers to withdraw their funds if
those funds or the customers account activity are
identified by PayPals anti-fraud models as suspicious.
PayPal has in the past received negative publicity with respect
to its customer service and account restrictions, and has been
the subject of purported class action lawsuits and state
attorney general inquiries alleging, among other things, failure
to resolve account restrictions promptly. If PayPal is unable to
provide quality customer support operations in a cost-effective
manner, PayPals users may have negative experiences,
PayPal may receive additional negative publicity, its ability to
attract new customers may be damaged, and it could become
subject to additional litigation. Current and future revenues
could suffer, or its operating margins may decrease. In
addition, negative publicity about or experiences with
PayPals customer support could cause eBays
reputation to suffer or affect consumer confidence in the eBay
brands as a whole.
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Problems with third parties who provide services to us or
to our users could harm our business.
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A number of parties provide services to us or to our users that
benefit us. Such services include seller tools that automate and
manage listings, merchant tools that manage listings and
interface with inventory management software, storefronts that
help our users list items, and caching services that make our
sites load faster, among others. In some cases we have
contractual agreements with these companies that give us a
direct financial interest in their success, while in other cases
we have none. In either circumstance, financial, regulatory, or
other problems that prevent these companies from providing
services to us or our users could reduce the number of listings
on our websites or make completing transactions on our websites
more difficult, and thereby harm our business. Any security
breach at one of these companies could also affect our customers
and harm our business. Although we generally have been able to
renew or extend the terms of contractual
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arrangements with these third party service providers on
acceptable terms, there can be no assurance that we will
continue to be able to do so in the future.
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We depend on key personnel.
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Our future performance depends substantially on the continued
services of our senior management and other key personnel and
our ability to retain and motivate them. The loss of the
services of any of our executive officers or other key employees
could harm our business. We do not have long-term employment
agreements with any of our key personnel, we do not maintain any
key person life insurance policies, and our Chief
Executive Officer and many other members of our senior
management team have fully vested the vast majority of their
equity incentives. Our new businesses all depend on attracting
and retaining key personnel. Our future success also will depend
on our ability to attract, train, retain and motivate highly
skilled technical, managerial, marketing, and customer support
personnel. Competition for these personnel is intense, and we
may be unable to successfully attract, integrate, or retain
sufficiently qualified personnel. In making employment
decisions, particularly in the Internet and high-technology
industries, job candidates often consider the value of the stock
options they are to receive in connection with their employment.
Fluctuations in our stock price may make it more difficult to
retain and motivate employees whose stock option strike prices
are substantially above current market prices. Similarly,
decreases in the number of unvested stock options held by
existing employees, either because their options have vested or
because the size of follow-on option grants has declined, may
make it more difficult to retain and motivate employees.
Skypes future success depends substantially upon the
continued services of its senior management and key personnel,
and the loss of their services could harm our business. Several
key members of Skypes engineering team are consultants,
not full time employees, who provide services to us and third
parties. Many of Skypes employees had equity in Skype
prior to its acquisition by eBay. Skype equity holders were
given the option of receiving their portion of the acquisition
consideration in the form of a lump-sum up-front payment or
receiving a lower up-front payment in exchange for the
possibility of receiving additional consideration in the form of
potential earn-out payments tied to the achievement of certain
performance targets prior to June 30, 2009. Several key
members of Skypes senior management and key employees
chose to receive less up-front consideration in exchange for the
possibility of receiving the performance-based earn-out
payments. Although eligible Skype employees have also been
granted eBay stock options, the earn-out payments are not tied
to continued employment with Skype or eBay, and key Skype
employees may choose to depart because of differences in
corporate culture, because they believe the earn-out targets
will be achieved without their contributions, or because they
believe the earn-out targets are not achievable. The loss of the
services of any of Skypes senior management or key
personnel could delay the development and introduction of new
features and products, and could harm our ability to grow
Skypes business.
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Our industry is intensely competitive, and other companies
or governmental agencies may allege that our behavior is
anti-competitive.
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eBays Marketplaces businesses currently or potentially
compete with a number of companies providing both particular
categories of goods and broader ranges of goods. The Internet
provides new, rapidly evolving and intensely competitive
channels for the sale of all types of goods. We expect
competition to intensify in the future. The barriers to entry
into these channels are relatively low, and current offline and
new competitors can easily launch online sites at a nominal cost
using commercially available software or partnering with any one
of a number of successful
e-commerce
companies.
Our broad-based competitors include the vast majority of
traditional department, warehouse, discount, and general
merchandise stores (as well as the online operations of these
traditional retailers), emerging online retailers, online
classified services, and other shopping channels such as offline
and online home shopping networks. These include most
prominently: Wal-Mart, Target, Sears, Macys,
JC Penney, Costco, Office Depot, Staples, OfficeMax,
Sams Club, Amazon.com, Buy.com, AOL.com, Yahoo! Shopping,
MSN, QVC, and Home Shopping Network.
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A number of companies have launched a variety of services that
provide new channels for buyers to find and buy items from
sellers of all sizes. We recently acquired Shopping.com Ltd., an
online shopping comparison site. Shopping.com competes with
sites such as Buy.com, Googles Froogle,
In-Store.com,
MySimon.com, Nextag.com, Pricegrabber.com, Shopzilla, and Yahoo!
Product Search, which offer shopping search engines that allow
consumers to search the Internet for specified products.
Similarly, sellers are increasingly acquiring new customers by
paying for search-related advertisements on search engine sites
such as Google and Yahoo!. We use product search engines and
paid search advertising to channel users to our sites, but these
services also have the potential to divert users to other online
shopping destinations.
We also compete with many local, regional, and national
specialty retailers and exchanges in each of the major
categories of products offered on our site. For example,
category-specific competitors to offerings in our
Books/Movies/Music category include Abebooks.com,
Amazon.com, Barnes & Noble, Alibris.com, Blockbuster,
BMG, Columbia House, Best Buy, CDNow, Express.com, Emusic.com,
Tower Records, and a host of local bookstores, music stores and
video stores. In addition, many competitors have been successful
at establishing online marketplaces that cater to a particular
retail category, such as vehicles, tickets, or sporting goods.
Our international Marketplaces websites compete with similar
online and offline channels in each of their vertical categories
in most countries. In addition, they compete with general online
e-commerce
sites, such
as Quelle and Otto in Germany, Yahoo-Kimo in Taiwan, Daum and
Gmarket in South Korea, TaoBao and 1pai, a partnership between
Sina.com and Yahoo! in China, and Amazon in the U.K. and other
countries. In some of these countries, there are online sites
that have much larger customer bases and greater brand
recognition than we do, and in certain of these jurisdictions
there are competitors that may have a better understanding of
local culture and commerce than we do.
The principal competitive factors for eBay Marketplaces include
the following:
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ability to attract buyers and sellers;
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volume of transactions and price and selection of goods;
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customer service; and
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brand recognition.
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With respect to our online competition, additional competitive
factors include:
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community cohesion, interaction and size;
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system reliability;
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reliability of delivery and payment;
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website convenience and accessibility;
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level of service fees; and
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quality of search tools.
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Some current and potential competitors have longer operating
histories, larger customer bases and greater brand recognition
in other business and Internet sectors than we do. Other online
trading services may be acquired by, receive investments from,
or enter into other commercial relationships with larger,
well-established and well-financed companies. As a result, some
of our competitors with other revenue sources may be able to
devote more resources to marketing and promotional campaigns,
adopt more aggressive pricing policies and devote substantially
more resources to website and systems development than we can.
Some of our competitors have offered services for free and
others may do this as well. We may be unable to compete
successfully against current and future competitors. In
addition, certain offline competitors may encourage
manufacturers to limit or cease distribution of their products
to dealers who sell through online channels such as eBay, or may
attempt to use existing or future government regulation to
prohibit or limit online commerce in certain categories of goods
or services. The adoption by manufacturers or government
authorities of policies or regulations discouraging the sales of
goods or services over the Internet could force eBay users to
stop selling certain products on our websites. Increased
competition or anti-Internet distribution policies or
regulations may result in reduced operating margins, loss of
market share and diminished value of our brand.
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Conversely, other companies and government agencies have in the
past and may in the future allege that our actions violate the
antitrust or competition laws of the U.S. or other
countries, or otherwise constitute unfair competition. Such
claims, even if without foundation, typically are very expensive
to defend, involve negative publicity and diversion of
management time and effort, and could result in significant
judgments against us.
In order to respond to changes in the competitive environment,
we may, from time to time, make pricing, service or marketing
decisions or acquisitions that could harm our profitability. For
example, we have implemented a buyer protection program that
generally insures items up to a value of $200, with a $25
deductible, for users with a non-negative feedback rating at no
cost to the user. PayPal has implemented a similar buyer
protection program covering losses from selected eBay sellers up
to $1,000, with no deductible. Depending on the amount and size
of claims we receive under these programs, these product
offerings could harm our profitability. In addition, certain
competitors may offer or continue to offer free shipping or
other transaction related services, which could be impractical
or inefficient for eBay users to match. New technologies may
increase the competitive pressures by enabling our competitors
to offer a lower cost service.
Although we have established Internet traffic arrangements with
several large online services and search engine companies, these
arrangements may not be renewed on commercially reasonable terms
or these companies may decide to promote competitive services.
Even if these arrangements are renewed, they may not result in
increased usage of our services. In addition, companies that
control user access to transactions through network access,
Internet browsers, or search engines, could promote our
competitors, channel current or potential users to their
vertically integrated electronic commerce sites or their
advertisers sites, attempt to restrict our access, or
charge us substantial fees for inclusion.
The market for PayPals product is emerging, intensely
competitive, and characterized by rapid technological change.
PayPal competes with existing online and off-line payment
methods, including, among others:
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credit card merchant processors that offer their services to
online merchants, including Cardservice International, Chase
Paymentech, First Data, iPayment and Wells Fargo; and payment
gateways, including CyberSource and Authorize.net;
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Money remitters such as MoneyGram and Western Union, a
subsidiary of First Data;
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Bill payment services, including CheckFree;
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processors that provide online merchants the ability to offer
their customers the option of paying for purchases from their
bank account, including Certegy, PayByTouch and TeleCheck, a
subsidiary of First Data, or to pay on credit, including Bill Me
Later;
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providers of traditional payment methods, particularly credit
cards, checks, money orders, and Automated Clearing House
transactions; and
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issuers of stored value targeted at online payments, including
VisaBuxx, NetSpend and Next Estate.
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In addition, Google has stated it is developing a new payment
service.
Some of these competitors have longer operating histories,
significantly greater financial, technical, marketing, customer
service and other resources, greater name recognition, or a
larger base of customers in affiliated businesses than PayPal.
PayPals competitors may respond to new or emerging
technologies and changes in customer requirements faster and
more effectively than PayPal. They may devote greater resources
to the development, promotion, and sale of products and services
than PayPal, and they may offer lower prices. PayPal may be
forced to lower its prices in response. Competing services tied
to established banks and other financial institutions may offer
greater liquidity and engender greater consumer confidence in
the safety and efficacy of their services than PayPal.
Overseas, PayPal faces competition from similar channels and
payment methods. In each country, numerous banks provide
standard online credit card acquiring and processing services,
and these banks
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typically have leading market share. In addition, PayPal faces
competition from Visas Visa Direct, MasterCards
MoneySend, and Royal Bank of Scotlands World Pay and
Webpay Internationals Click & Buy in the European
Community, NOCHEX, Moneybookers, NETeller and FirePay in the
U.K., CertaPay and HyperWallet in Canada, Paymate in Australia,
Alipay and 99Bill in China and Inicis in South Korea. In
addition, in certain countries, such as Germany and Australia,
electronic funds transfer is a leading method of payment for
both online and offline transactions. As in the U.S.,
established banks and other financial institutions that do not
currently offer online payments could quickly and easily develop
such a service.
The market for Skypes products is also emerging, intensely
competitive, and characterized by rapid technological change.
Many traditional telecommunications carriers and cable providers
offer, or have indicated that they plan to offer, VoIP products
or services that compete with the software Skype provides. In
addition, many Internet companies, including AOL, Google,
Microsoft, and Yahoo! offer, or have indicated that they plan to
offer in the near future, VoIP products that are similar to
Skypes. We expect VoIP competitors to continue to improve
the performance of their current products and introduce new
products, software, services, and technologies. If Skypes
competitors successfully introduce new products or enhance their
existing products, this could reduce the market for Skypes
products, increase price competition, or make Skypes
products obsolete. For example, Skypes competitors may
integrate more traditional methods of online communication that
do not involve VoIP technology, such as instant messaging, with
content and functionality that Skype does not have, or that is
superior to Skypes, which could lower Skypes
adoption rates, decrease its ability to attract new users or
cause its current users to migrate to a competing company. In
addition, some of Skypes competitors, such as
telecommunications carriers and cable television providers, may
be able to bundle services and products that Skype does not
offer. These could include various forms of wireless
communications, voice and data services, Internet access, and
cable television. This form of bundling would put Skype at a
competitive disadvantage if these providers can combine a
variety of service offerings at a single attractive price.
Furthermore, competitors may choose to make their services
interoperable with one another, rather than proprietary, which
could increase the attractiveness of their services relative to
Skype and decrease the value of Skypes network of users.
Many of Skypes current and potential competitors have
longer operating histories, are substantially larger, and have
greater financial, marketing, technical, and other resources.
Some also have greater name recognition and a larger installed
base of customers than Skype has. As a result of their greater
resources, many current and potential competitors may be able to
lower their prices substantially, thereby eroding some or all of
Skypes cost advantage.
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Our business depends on the development and maintenance of
the Internet infrastructure.
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The success of our services will depend largely on the
development and maintenance of the Internet infrastructure. This
includes maintenance of a reliable network backbone with the
necessary speed, data capacity, and security, as well as timely
development of complementary products, for providing reliable
Internet access and services. The Internet has experienced, and
is likely to continue to experience, significant growth in the
numbers of users and amount of traffic. The Internet
infrastructure may be unable to support such demands. In
addition, increasing numbers of users, increasing bandwidth
requirements, or problems caused by viruses,
worms, and similar programs may harm the performance
of the Internet. The backbone computers of the Internet have
been the targets of such programs. The Internet has experienced
a variety of outages and other delays as a result of damage to
portions of its infrastructure, and it could face outages and
delays in the future. These outages and delays could reduce the
level of Internet usage generally as well as the level of usage
of our services.
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We may be unable to protect or enforce our own
intellectual property rights adequately.
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We regard the protection of our trademarks, copyrights, patents,
domain names, trade dress, and trade secrets as critical to our
success. We aggressively protect our intellectual property
rights by relying on a combination of trademark, copyright,
patent, trade dress and trade secret laws, and through the
domain name
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dispute resolution system. We also rely on contractual
restrictions to protect our proprietary rights in products and
services. We have entered into confidentiality and invention
assignment agreements with our employees and contractors, and
confidentiality agreements with parties with whom we conduct
business in order to limit access to and disclosure of our
proprietary information. These contractual arrangements and the
other steps we have taken to protect our intellectual property
may not prevent misappropriation of our technology or deter
independent development of similar technologies by others. We
pursue the registration of our domain names, trademarks, and
service marks in the U.S. and internationally. Effective
trademark, copyright, patent, domain name, trade dress, and
trade secret protection is very expensive to maintain and may
require litigation. We must protect our trademarks, patents, and
domain names in an increasing number of jurisdictions, a process
that is expensive and may not be successful in every location.
For example, Skype is in the process of applying to register the
Skype name as a trademark worldwide. In the EU, Skypes
application is being opposed. If this opposition to Skypes
application were to be successful, Skype might be forced to
apply for trademark registration in each individual EU country,
resulting in increased expenditures and damage to its business
if its application were rejected in individual countries. We
have licensed in the past, and expect to license in the future,
certain of our proprietary rights, such as trademarks or
copyrighted material, to others. These licensees may take
actions that diminish the value of our proprietary rights or
harm our reputation.
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We are subject to the risks of owning real
property.
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We own real property including land and buildings related to our
operations. We have little experience in managing real property.
Ownership of this property subjects us to risks, including:
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the possibility of environmental contamination and the costs
associated with fixing any environmental problems;
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adverse changes in the value of these properties, due to
interest rate changes, changes in the neighborhoods in which the
properties are located, or other factors;
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the possible need for structural improvements in order to comply
with zoning, seismic, disability act, or other
requirements; and
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possible disputes with tenants, neighboring owners, or others.
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Some anti-takeover provisions may affect the price of our
common stock.
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Our Board of Directors has the authority to issue up to
10,000,000 shares of preferred stock and to determine the
preferences, rights and privileges of those shares without any
further vote or action by the stockholders. The rights of the
holders of common stock may be harmed by rights granted to the
holders of any preferred stock that may be issued in the future.
Some provisions of our certificate of incorporation and bylaws
could have the effect of making it more difficult for a
potential acquirer to acquire a majority of our outstanding
voting stock. These include provisions that provide for a
classified board of directors, prohibit stockholders from taking
action by written consent and restrict the ability of
stockholders to call special meetings. We are also subject to
provisions of Delaware law that prohibit us from engaging in any
business combination with any interested stockholder for a
period of three years from the date the person became an
interested stockholder, unless certain conditions are met. This
restriction could have the effect of delaying or preventing a
change of control.
ITEM 1B:
UNRESOLVED STAFF
COMMENTS
Not applicable.